OCM Lead: ITSM Next Generation Project (m/f)

REFERENZNUMMER:

335598/11

IHRE AUFGABEN:

-Report to the ServiceNow global project manager and oversee all aspects of organisational change management (OCM) for the project
-Globally lead strategic and tactical change management, training management, employee engagement, communications and user adoption activities for the project
-Provide strategic vision for change management and user adoption of ServiceNow
-Identify change management and user adoption related business issues/risks and recommend options and plans to remediate
-Oversee implementation and adoption of OCM guidelines and standards across multiple work streams within the project
-Design and manage global communication plans and activities and create/manage project level surveys/metrics/KPIs to roll-up and report on change management and user adoption related activities and success
-Ensure OCM activities are aligned with the project timeline and key milestones
-Build out and manage a global change agent/champion network that will support the introduction of ServiceNow to tens of thousands of employees across the Roche organization

IHRE QUALIFIKATIONEN:

-Bachelor’s or Advanced degree in related specialization area
-Proven experience in a consulting and/or client-facing environment
-Strong background in leading and mentoring project teams on relevant engagements
-Strong interpersonal and communication skills with a demonstrated ability to interact across multiple levels of the organisation
-Demonstrated capabilities in teamwork and leadership on large global change efforts
-Ability to work across multiple international time zones (late afternoon/early evening work required in the EU)
-Ability to travel internationally both within and outside of the EU when required
-Experience with IT Service Management Solutions such as ServiceNow
-Experience in a pharmaceutical environment is preferred

WEITERE QUALIFIKATIONEN:

IT service manager