NOC Technician Job

NOC TECHNICIAN needed for a CONTRACT opportunity with Yoh's client located in Plano Texas.

TOP SKILLS YOU SHOULD POSSESS:

- Previous NOC Experience
- IN - Intelligent Network Experience

WHAT YOU'LL BE DOING:

- Perform network monitoring and 1st level troubleshooting for equipment in MSD Operations in a pre paid Intelligent Network (IN) and multi-media environment.
- Provide surveillance support for critical platforms - this will include local and remote locations.
- Notify cross functional support teams of any network difficulty contributing to transport degradation.
- Notification points will be established in SLA and product support procedures.
- Perform routine site health checks; participate in quality support initiatives, etc
- Direct interface with carriers and customers and internal groups.
- Ability to work rotating shifts, off-normal and extended overtime as required.
- Perform other network surveillance duties including but not limited to:
- Answering phones
- Alarm Handling
- Trouble Ticket creation/closure
- Escalation(s)
- Monitor Mail boxes
- Test Calls/Checks
- Customer Interface
- Track progress of ongoing maintenance activities/send notifications

WHAT YOU NEED TO BRING TO THE TABLE:

- Minimum of three to five (3 - 5) years wireless telecommunications experience with specific background in Pre Paid, MMS, SMS, IP, SS7 Transport, Service Layer, and Content platforms.
- Understanding of alarming systems at the hardware, application, network, and OS level.
- Basic understanding of handset testing and trouble-shooting
- Two (2 +) years in a NOC environment Areas of focus
- Good understanding of IP Networks and routing
- NOC network surveillance
- Operations and maintenance functions
- Telecom experience preferred
- Transport systems a plus Network routing preferred
- Ericsson equipment experience preferred
- Class 3 and 5 switching a plus
- SS7 knowledge a plus
- Tellabs, Tekelec, Cisco, SUN, HP, Dell, EMC, Juniper, F5, Netscout, Netcool, Remedy Resolution, Oracle, UNIX a plus
- This is a rotating shift position, working 365/7x24
- Understand how to use a PC, laptop, or server technologies
- Thorough understanding of Outlook
- Extensive knowledge of MS suite (Word, Excel, Powerpoint)
- Must be proficient in writing and reading English and grammar
- Knowledge of UNIX based platforms a plus

GET HIRED, APPLY NOW!

RECRUITER:Blake Joines

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. Contact us if you are an individual with a disability and require accommodation in the application process.

J2W: TELECOMJ2WYOHFED

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Branch: IT & Telecom