NOC Supervisor Job

NOC SUPERVISOR needed for a CONTRACT opportunity with Yoh's client located in Allen Texas.

TOP SKILLS YOU SHOULD POSSESS:

- Leadership
- Mentoring Technicians

WHAT YOU'LL BE DOING:

- Provide leadership, clear work direction and guidance to the NOC team including: procedures on operations to ensure adherence to service level commitments, leading continuous process improvement initiatives to improve productivity and staff professional development, participating in the day-to-day Specialist functions of the team.
- Mentoring and executing performance improvement measures as necessary.
- Completing mid-year and annual performance reviews for all assigned employees.
- Approving time and updating and completing the NOC scheduling for all teams to ensure maximum productivity.
- Conducting daily shift meetings and providing updates to the team with any outstanding issues or needed information.
- Manage and facilitate both appropriate day to day functions of the NOC and maintain triage outage and simplex MSI's.
- This includes ensuring that all incident, problems and standard service requests are answered, resolved, and/or escalated in accordance with service level commitments.

WHAT YOU NEED TO BRING TO THE TABLE:

- Review NOC Specialist trouble tickets to ensure proper creation and updates.
- Inform Specialist of all NOC processes & Procedures and the source and location of information.
- Ability to lead others and make good clear decisions in critical situations.
- Willing to work to advance others under your supervision.
- Ability to communicate with other groups and management teams.
- Ability to work unsupervised and establish priorities and team guidance and goals
- Ability to run outage bridges and provide clear direction to resolution.
- Provide good customer service etiquette and the ability to deal effectively with customers, vendors, peers and management.
- A strong dedication to quality customer service.
- Ability to provide troubleshooting skills and knowledge to lead the team.
- Professional communication skills, both written and oral.
- Ability to work in a team environment, strong interpersonal skills.
- Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction.
- Able to effectively work in a 24x7 environment.
- Education Required: Associates degree required, Bachelor's degree preferred Associate's degree in telecommunications or related field or equivalent training/educating required.
- Five to seven (5-7) years' experience required.
- Ability to think critically and work independently.
- Ability to communicate complex issues to Specialist and management.
- Demonstrate excellent customer service through all forms of communication.

GET HIRED, APPLY NOW!

Yoh, a DayJ2W: ENG ; J2W: TELECOMJ2WYOHFED

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Branch: IT & Telecom