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NOC Operator Norway
Eingestellt von UBQ AS
Gesuchte Skills: Network, Support, Tcp, Ip
Projektbeschreibung
NOC Operator is part of a shift roster team of 10 persons over a five week shift pattern.
The shift is 24/7 365 days per year. The NOC Operator is responsible for monitoring and handling events and faults in the Norwegian emergency network
Key Tasks
- Monitor Nødnett ground based, transmission and core network
- First line support on events/errors/fault reports from customers in the Service Desk tool according to the SLA agreements
- Handling of faults according to the Incident Management process (ITL V.3)
- Escalation of faults to 2nd and 3rd line support
- Inform end users on ongoing faults in the network
- Field technician support
- Receive fault/spare part reports from end users and register/solve these in the service Desk tool
Other Tasks:
- Execute and aid in planned work in the Nødnett network
- Escalations towards sub suppliers in accordance to SLA agreements
- Documentation work ( technical and process/work routines)
Skills and requirements:
- IT/Telecom Bachelor or IKT - Servicefag education
- Good TCP/IP/network/radio knowledge
- Routers/Switches/Servers/GSM/Dimetra/MW/transmission layer 2
- Radio competence
- Service Desk /customer support experience
- ITIL experience
- Excellent Norwegian and English skills
- Norwegian or Scandinavian citizenship
- Security clearance BEGRENSET if possible
- Relevant work experience can compensate for lack of formal education
Personal skills:
- Outgoing, professional,service minded, self driven and customer orientated
- Thorough, organized, determined, reactive and efficient
- Good social skills, between co-workers and customers
- Able to keep a good overview on ongoing faults and prioritize important tasks.
- Able to handle stressful situations if major faults occur in the Nødnett system
- Process oriented
The shift is 24/7 365 days per year. The NOC Operator is responsible for monitoring and handling events and faults in the Norwegian emergency network
Key Tasks
- Monitor Nødnett ground based, transmission and core network
- First line support on events/errors/fault reports from customers in the Service Desk tool according to the SLA agreements
- Handling of faults according to the Incident Management process (ITL V.3)
- Escalation of faults to 2nd and 3rd line support
- Inform end users on ongoing faults in the network
- Field technician support
- Receive fault/spare part reports from end users and register/solve these in the service Desk tool
Other Tasks:
- Execute and aid in planned work in the Nødnett network
- Escalations towards sub suppliers in accordance to SLA agreements
- Documentation work ( technical and process/work routines)
Skills and requirements:
- IT/Telecom Bachelor or IKT - Servicefag education
- Good TCP/IP/network/radio knowledge
- Routers/Switches/Servers/GSM/Dimetra/MW/transmission layer 2
- Radio competence
- Service Desk /customer support experience
- ITIL experience
- Excellent Norwegian and English skills
- Norwegian or Scandinavian citizenship
- Security clearance BEGRENSET if possible
- Relevant work experience can compensate for lack of formal education
Personal skills:
- Outgoing, professional,service minded, self driven and customer orientated
- Thorough, organized, determined, reactive and efficient
- Good social skills, between co-workers and customers
- Able to keep a good overview on ongoing faults and prioritize important tasks.
- Able to handle stressful situations if major faults occur in the Nødnett system
- Process oriented
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Sonstiges