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NOC Operator Norway

Eingestellt von UBQ AS

Gesuchte Skills: Network, Support, Tcp, Ip

Projektbeschreibung

NOC Operator is part of a shift roster team of 10 persons over a five week shift pattern.
The shift is 24/7 365 days per year.  The NOC Operator is responsible for monitoring and handling events and faults in the Norwegian emergency network

Key Tasks

- Monitor Nødnett ground based, transmission and core network
- First line support on events/errors/fault reports from customers in the Service Desk tool according to the SLA agreements
- Handling of faults according to the Incident Management process (ITL V.3)
- Escalation of faults to 2nd  and 3rd line support
- Inform end users on ongoing faults in the network
- Field technician support
- Receive fault/spare part  reports from end users and register/solve these in the service Desk tool

Other Tasks:

- Execute and aid in planned work in the Nødnett network
- Escalations  towards sub suppliers in accordance to SLA agreements
- Documentation work ( technical and process/work routines)

Skills and requirements:

- IT/Telecom Bachelor or IKT  - Servicefag education
- Good TCP/IP/network/radio knowledge
- Routers/Switches/Servers/GSM/Dimetra/MW/transmission layer 2
- Radio competence 
- Service Desk /customer support experience
- ITIL experience
- Excellent  Norwegian and English skills
- Norwegian or Scandinavian citizenship
- Security clearance BEGRENSET if possible
- Relevant work experience can compensate for lack of formal education

Personal skills:

- Outgoing, professional,service minded, self driven and customer orientated
- Thorough, organized, determined, reactive  and efficient
- Good social skills, between co-workers and customers
- Able to keep a good overview on ongoing faults and prioritize important tasks.
- Able to handle stressful situations if major faults occur in the Nødnett system
- Process oriented

Projektdetails

  • Einsatzort:

    Oslo, Norwegen

  • Projektbeginn:

    asap

  • Projektdauer:

    6 + 6 months Extension

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

UBQ AS