NOC Operator MSI Network Operation Center - Emergancy Network Norway

NOC OPERATOR MSI NETWORK OPERATION CENTER

NOC Operator is part of a shift roster contain 10 persons over a five week shift pattern.
The shift is 24/7 365 days per year. The NOC Operator is responsible for monitoring and handling of the events in the Emergancy Network in Norway

Main task and responsibilities

- Monitor Nødnett ground based, transmission and core network
- First line support on events/errors in the Service Desk tool according to the SLA agreements
- Escalation of faults to 2nd and 3rd line support
- Inform end users on ongoing faults in the network
- Field technician support
- Receive fault/spare part  reports from end users and register/solve these in the service Desk tool

Other Task:

- Execute and aid in planned work in the Emergancy network
- Escalations  towards sub suppliers in accordance to SLA agreements

Skills and requirements:

- IT/Telecom Bachelor or IKT  - Servicefag education
- Good TCP/IP/network/radio knowledge
- Routers/Switches/Servers/GSM/Dimetra/transmission
- Radio competence 
- Service Desk/customer support experience
- ITIL experience
- Excellent Norwegian and English skills
- Norwegian or Scandinavian citizenship
- Security clearance BEGRENSET if possible
- Relevant work experience can compensate for lack of formal education

Personal skills:

- Outgoing, professional, service minded, self driven and customer orientated
- Thorough, organized, determined, reactive  and efficient
- Good social skills, between co-workers and customers
- Able to keep a good overview on ongoing faults and prioritize important tasks.
- Able to handle stressful situations if major faults occur in the Nødnett system
- Process oriented