NOC Operator

For our client Motorola Solutions Norway we are looking for 2 NOC Operators for MSI Network Operation Center

NOC Operator

NOC Operator is part of a shift roster contain 10 persons over a five week shift pattern.
The shift is 24/7 365 days per year. The NOC Operator is responsible for monitoring and handling of the events in the Nødnett Network

Main task and responsibilities

- Monitor Nødnett ground based, transmission and core network
- First line support on events/errors in the Service Desk tool according to the SLA agreements
- Escalation of faults to 2nd and 3rd line support
- Inform end users on ongoing faults in the network
- Field technician support
- Receive fault/spare part reports from end users and register/solve these in the service Desk tool

Other Task:

- Execute and aid in planned work in the Nødnett network
- Escalations towards sub suppliers in accordance to SLA agreements

Skills and requirements:

- IT/Telecom Bachelor or IKT - Servicefag education
- Good TCP/IP/network/radio knowledge
- Routers/Switches/Servers/GSM/Dimetra/transmission
- Radio competence
- Service Desk/customer support experience
- ITIL experience
- EXCELLENT NORWEGIAN/SCANDINAVIAN and English language skills
- Norwegian or Scandinavian citizenship
- Security clearance BEGRENSET if possible
- Relevant work experience can compensate for lack of formal education

Personal skills:

- Outgoing, professional,service minded, self driven and customer orientated
- Thorough, organized, determined, reactive and efficient
- Good social skills, between co-workers and customers
- Able to keep a good overview on ongoing faults and prioritize important tasks.
- Able to handle stressful situations if major faults occur in the Nødnett system
- Process oriented

Position includes shift work, with 33.3 average working hours per week. 8 hour shifts per week, 12 hour shifts over the weekend

Please send your CV in MS Word format.

Please also send 2 references including contact details (mail and phone number).

Only candidates eligible to work in Norway will be reviewed.