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NOC Engineer - Xsight

Eingestellt von MSI Americas

Gesuchte Skills: Network, Engineering, Plm, Linux

Projektbeschreibung

The candidate will report to the worldwide Support and Services organization.

The main responsibilities of the candidate is to drive integration of xSIGHT into the day-to-day activities of different groups within the customer environment; from engineers using the tool to monitor and troubleshoot network issues through to management executives who use reports based on the tool data to make strategic decisions on the network architecture and services offered by their company.

The candidate needs to be an expert user of xSIGHT solution components and certification will be achieved through a custom training program.

This role is customer facing and requires continuous onsite presence for the duration of each engagement.

DUTIES:

Working at the customer location the candidate has the following responsibilities:

- Increase user adoption of the tool applications deployed
- Develop and deliver tailored training programs on the use of the tool applications within the customer environment
- Demonstrate the power of the tool applications by:
- Assisting the customer in identification and resolution of problems on their network
- Generating custom reports to assist with planning network and services changes
- Definition and tracking of SLA KPIs using the tool solution
- Liaise with engineers in the support organization to resolve application issues identified through use in the customer environment
- Document successful use cases that demonstrate the added value provided by the tool solution for use in quarterly operational reviews with the customer
- Use case reports and product enhancement feedback to be submitted to the PLM
- Identify and foster business development opportunities with the customer
- On demand system usage - consultancy oriented to prepare NOC for tools
- Agenda with NOC Director and Managers to guarantee commitment and results
- NOC Process review - understanding about NOC environment and definition of milestones to integrate the tool tools into current processes
- Define a plan to prepare NOC resources - training, new NOC positions, escalation
- Interaction with M2M Customer NOC in Campinas - specific views, proactiveness, recommendations, executive reports
- Long term plan to migrate operator NOC to customer oriented model versus current network element oriented model
- Engineering needs to be also part of the scope

REQUIRED QUALIFICATIONS/SKILLS/EXPERIENCE:

- Degree in a relevant field or equivalent qualification/experience
- 5+ years in telecoms
- Detailed working knowledge of 2G, 3G, UMTS, LTE call flows (delete as applicable, depending on role/customer)
- Recent and relevant experience with a network operator.
- This experience should demonstrate a good blend of technical, consulting, and process skills.
- Necessary background in either a Network Operations Center (NOC) or Service Operations Center (SOC) environment within a mobile network service provider.
- Alternatively candidates coming from a Network Equipment Manufacturer (NEM) who have worked in a managed services role in a NOC or SOC would be considered.
- Demonstrated ability to identify root cause of network issues
- Familiarity with Operational and Business Support Systems
- Must have excellent command of the English language, plus any local language relevant to the specific customer
- IT skills, Oracle, Linux system admin
- Excellent customer facing skills, project presentations, pre-sales demonstrations
- Must have strong negotiation and objection handling skills
- Bright - intellectual capacity to add to and develop the company
- Ambitious and an enthusiastic self-starter
- Able to work as part of a team
- Creative, with attention to detail
- Excellent oral and written communication skills
- Able to travel internationally

Projektdetails

  • Einsatzort:

    Brasilien

  • Projektbeginn:

    asap

  • Projektdauer:

    1 Year

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

MSI Americas