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NOC Engineer
Eingestellt von IT Human Resources
Gesuchte Skills: Engineer, Support
Projektbeschreibung
NOC engineer: Leading telecommunications company - 6 month contract - immediate start possible!
A NOC engineer with customer service skills is required to deliver excellent services to our customers together with our Managed Services Team. This is an excellent opportunity to become part of a great team and to develop and grow together with our company.
As a NOC engineer tasks and responsibilities include:
- Handling escalated customer complaints for the 2G, 3G, 4G RAN Networks, as well as for fixed networks.
- Analysing statistics and other data in order to identify service affecting faults in the networks.
- Monitoring network's KPIs and performing daily analysis and troubleshooting for customer quality issues.
- Take lead in complex network investigations resulted from customer complaints trend analyses and/or initiated by Customer Support escalations.
- Follow up on all customer trouble tickets
- Management of SLAs and KPIs related to our Customer Complaint Process, including reporting.
- Providing answers and solutions to customer support and operations management.
- Being involved in quality control processes
- Providing efficient and continuous information flow towards our customers
- Ensuring the delivery of daily, weekly and monthly reports.
The ideal NOC engineer will have previous telecommunications experience working in a similar customer complaint role and have the following the skills:
- 2-5 years of working experience in Telecom, preferably in a Network Operation Centre and/or other customer technical support, 2nd line Back Office functions
- You have an analytical understanding; ability to put customer experience in focus and to deliver high quality results.
- We expect you to have lots of energy and be able to handle stressful situations.
These NOC engineer positions will be part of the service quality management centre team.
Interested? Send me your CV now!
APPLY NOW
ITHR is acting as an Employment Business in relation to this vacancy. ITHR is an Equal Opportunities employer; we welcome applicants from all backgrounds.
A NOC engineer with customer service skills is required to deliver excellent services to our customers together with our Managed Services Team. This is an excellent opportunity to become part of a great team and to develop and grow together with our company.
As a NOC engineer tasks and responsibilities include:
- Handling escalated customer complaints for the 2G, 3G, 4G RAN Networks, as well as for fixed networks.
- Analysing statistics and other data in order to identify service affecting faults in the networks.
- Monitoring network's KPIs and performing daily analysis and troubleshooting for customer quality issues.
- Take lead in complex network investigations resulted from customer complaints trend analyses and/or initiated by Customer Support escalations.
- Follow up on all customer trouble tickets
- Management of SLAs and KPIs related to our Customer Complaint Process, including reporting.
- Providing answers and solutions to customer support and operations management.
- Being involved in quality control processes
- Providing efficient and continuous information flow towards our customers
- Ensuring the delivery of daily, weekly and monthly reports.
The ideal NOC engineer will have previous telecommunications experience working in a similar customer complaint role and have the following the skills:
- 2-5 years of working experience in Telecom, preferably in a Network Operation Centre and/or other customer technical support, 2nd line Back Office functions
- You have an analytical understanding; ability to put customer experience in focus and to deliver high quality results.
- We expect you to have lots of energy and be able to handle stressful situations.
These NOC engineer positions will be part of the service quality management centre team.
Interested? Send me your CV now!
APPLY NOW
ITHR is acting as an Employment Business in relation to this vacancy. ITHR is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Projektdetails
Geforderte Qualifikationen
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Kategorie:
Ingenieurwesen/Technik, Sonstiges