New Car Sales Manager

ROLE & RESPONSIBILITI ES

The key responsibilities of this role are as follows:

• Customer Satisfaction (CSI): To build trust, communicate well and exceed customer satisfaction expectations and, where there is a manufacturer score to exceed their national average.To provide a service-based experience to customers and make them feel the value of placing their custom with the Company.

• Maximising Opportunities: To maximise the opportunity for the Sales Executives to do business by ensuring they prospect, follow-up and handle phone in, walk in and Internet enquiries. Second-face,where necessary, in line with Group policy of "No-one Walks" and ensure the team adheres to the Active Sales Process at all times.

• Maximising Profit: Through achieving the monthly targets, set by your Manager, for unit sales, profit per unit, finance penetration and add-on products in a professional and honest manner.

• Data Quality and FCA Compliance: To ensure all the Sales Executives accurately and vigorously collect all customer and vehicle data in order to maximise the quality and content of the customer database. Manage the Sales Executives' Diaries in line with Group strategy and ensure adherence tothe Company's FCA obligations at all times.

WHAT YOU CAN EXPECT

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary and performance-related bonus, company car. OTE £55,000

Citreon, Ford, Honda, Nissan, Peugeot, Renault, SEAT, Toyota, Vauxhall, Volswagon