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Network/WAN Technologies
Eingestellt von Infoplus Technologies UK Ltd
Gesuchte Skills: Sales, Wan, Network, Client
Projektbeschreibung
Position Summary:
The responsibility of the SPOC (Single Point of Contact) will be to support Client Rapid Delivery and Legacy CPE Quoting Support by understanding all steps and processes of VRD and Legacy quoting and ordering. They will manage all requests from the vertical/region they support. The SPOC will work with each of the departments necessary to complete a quote request. They will utilize the GID/RFP Facilitators, VRD Quoting, CPE Quoting, Manual Quoting, IT Engagement and SAS Team if needed.
Responsibilities:
Field escalations on requests from sales.
Escalate issues with other departments when they cause delays with the quoting process
Work with Product Marketing on new and updated product offerings
Attend Sales Managing Partners weekly calls
Attend Technical Managing Partners weekly calls
Work closely with the Quoting Manager assisting them when needed.
Interact with other SPOCs, sharing Best Practices.
Ensure SLA is being met for each quote
Work with complex solution on non standard quote requests.
Technical Knowledge:
General knowledge of Networking Technologies
Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM
General knowledge of the telecom market (ie Carriers, VAR's and System Integrators)
Overall technical aptitude and forward thinking
Thorough understanding of PremiSys and ProQuest.
Knowledge of all departments involved in processing a quote
The responsibility of the SPOC (Single Point of Contact) will be to support Client Rapid Delivery and Legacy CPE Quoting Support by understanding all steps and processes of VRD and Legacy quoting and ordering. They will manage all requests from the vertical/region they support. The SPOC will work with each of the departments necessary to complete a quote request. They will utilize the GID/RFP Facilitators, VRD Quoting, CPE Quoting, Manual Quoting, IT Engagement and SAS Team if needed.
Responsibilities:
Field escalations on requests from sales.
Escalate issues with other departments when they cause delays with the quoting process
Work with Product Marketing on new and updated product offerings
Attend Sales Managing Partners weekly calls
Attend Technical Managing Partners weekly calls
Work closely with the Quoting Manager assisting them when needed.
Interact with other SPOCs, sharing Best Practices.
Ensure SLA is being met for each quote
Work with complex solution on non standard quote requests.
Technical Knowledge:
General knowledge of Networking Technologies
Familiarity of WAN technologies: MPLS, (carrier) Ethernet, TDM
General knowledge of the telecom market (ie Carriers, VAR's and System Integrators)
Overall technical aptitude and forward thinking
Thorough understanding of PremiSys and ProQuest.
Knowledge of all departments involved in processing a quote
Projektdetails
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung, Marketing/Vertrieb