Network/Telecom Support Technician

NETWORK/TELECOM SUPPORT TECHNICIAN LAFAYETTE, LA CONTRACT OPPORTUNITY

At COMPUCOM, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people.

Based at the office located in Lafayette LA, work as part of a team to provide Data Network and Telecommunications support to campus offices as well as occasional support for remote sites. Must be able to work independently in a fast paced environment to provide technical support with the installation, configuration, maintenance, repair, and troubleshooting of telecommunications, network, and associated equipment. Primarily equipment includes; Routers, Switches, and IP Telephony devices. Additional responsibilities will include on-call support for telecom as needed for the Eastern US. Must be able to effectively manage time and adjust priorities to meet deadlines and SLAs.

RESPONSIBILITIES INCLUDE:

- Provide data network installation and support services including Router and LAN switch configuration installation, and maintenance.
- Provide telephone installation and support services including connection and voice mail setup.
- Perform troubleshooting and MAC support for all data/telecom equipment.
- Diagnose, test, repair cable/wiring problems (wiring closet to desktop; and backbone).
- Work with Third Party Vendors and NOC to isolate and resolve communications circuit troubles.
- Troubleshoots network performance issues and works with Network Operation s Engineers on resolution.
- Provides technical support and guidance to users.
- Assists in the installation, configuration and maintenance of network communications equipment.
- Uses knowledge of LAN/WAN systems to help install and maintain internal and external networks.
- Tests and evaluates network systems to eliminate problems and make improvements.
- Use Cross Functional ticketing system (Remedy) for reporting, documenting, and tracking problems as well as internal billing and inventory control.
- Provide on-call after hours trouble support on rotating basis; some weekend work.

REQUIREMENTS:

- 5+ years in Network/Telecom support experience
- Experience with Voicemail Systems, Remedy, Cisco Call Manager, and Unity Connection a plus
- CCNA desired
- Ability to maintain, configure and troubleshoot access and distribution Switches
- Must have knowledge of MAC and IP Addressing (broadcast, unicast, multicast), switch operating systems, and basic understanding of spanning tree functions
- Tools, laptop, cell phone and vehicle provided
- Ability to climb, bend, stoop, walk and stand for long periods of time
- Use of hand tools, computer, electrical circuit testing equipment
- Ability to lift and carry up to 50 pounds; move material in cart
- Excellent driving record
- Possible overnight travel may be required

*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.