Network Technician

Title: Network Technician
Type: Contract- 6 months
Location: Tucker, GA 30084

Our client is seeking a Network Technician for a 6 month contract position in Tucker, GA.  The Sr. Network Technician role will be responsible for tracking trouble tickets, troubleshooting and resolving routing and switching issues. This position is heavily involved in working with our clients customers so customer service is an especially critical skill set.

Client Information: Our client is a leader in the electric utility industry, managing multiple system operations across the state. The company has been described as a progressive organization with a dynamic workplace environment. With statewide operations, there are also many opportunities for continued growth and learning.

Sr. Network Technician Responsibilities:

- Installs telecommunication systems equipment and services in accordance with communications plans, designs, and procedures including the required testing and quality control applications
- Monitors operations of all systems' performance, and coordinates the response to failures and performance degradations.  Supports required maintenance programs, operates network management systems, configuration management systems, and trouble ticketing systems in accordance with customer requirements.  Meticulously documents all actions in appropriate systems and coordinates work with other technicians and engineers.  Escalates issues as appropriate, both internally and externally, to obtain a prompt resolution to all network issues.
- Communicates with team members and customers to keep all relevant persons updated on the status of all maintenance issues
- Ensures that all company and industry standards and regulations are complied with at all times
- Troubleshoot routing issues on networks using BGP and MPLS
- Work with customer to correct provisioning issues on new circuits
- Work with customer to resolve routing, switching issues on worldwide network
- Track and respond to trouble tickets through the use of Remedy ticketing system
- Track/respond to trouble tickets and follow-up on all service affecting reports
- Coordinate with access providers to arrange field tech dispatch to customer site
- Coordinate conference calls with customers, access providers, and central office personnel
- Work along with local telecom vendor to resolve network outages in a timely manner
- Update local contacts with necessary information and follow up on issues to insure proper repair and closure

Required Experience:

- Eight years of experience in wide area networking including the configuration of Switches, Routers, Firewalls, network management systems, remote access Servers, Switches from various manufacturers and other telecommunications equipment.
- Solid understanding of Routers, Switches, Firewalls, wireshark (or equivalent packet analysis tool), network management systems, trouble ticketing systems.  
- Understanding of SCADA communication protocols is desired but not mandatory.
- Excellent attention to detail, interpersonal communication skills, and work habits.
- Hands on knowledge of network monitoring and management tools, including Netcool
- Experience testing circuits from subrate to T3 levels
- Experience troubleshooting gigabit Ethernet circuits
- Experience with FrameRelay and MPLS
- Excellent Customer Service

Please contact John Wagner.

Synergis is a woman-owned company that serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies.  The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle.  

From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology.  Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website on our website.

Synergis is an Equal Opportunity/Affirmative Action employer.