Network System Analyst/Support Specialist L3

A great opportunity has arisen in a leading Pharma Top company for a Network System Analyst/Support Specialist L3 based in Prague, Czech Republic.

As a Network System Analyst/Support Specialist your will be responsible for performing the support, operational, monitoring and control activities of the Global Messaging Services Outlook Client Support team, including all supporting components/tools/processes for proper operations.

As a Network System Analyst/Support Specialist, your main responsibilities will be:
-Supporting the Microsoft Outlook Client Software services and supporting components (ie - O365 Exchange Platform, LYNC, Windows 7 etc.)
-Ensure effective collaboration between team members and other support teams within the GIS organization (ie - issues, resolutions, planned service interruptions etc.)
-Provide fourth level support and operations for all Microsoft Outlook client related issues
-Identifies and resolves problems that may impact daily operations
-Perform technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements
-Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures
-Execute change management activities
-Provides support and assistance to customers to identify and resolve technical problems
-Escalates issues/problems to other internal/external support organizations as necessary.

Your skills & Experience are:
-Good amount of IT experience in operations and system management tasks, and creating PowerShell scripts
-extensive proven experience and excellent professional skills with administering/support/engineering of Microsoft Outlook Client and related technologies (ie - Exchange, LYNC, Windows7/8 Network functionality)
-More than 2 year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus
-Proven capability to work in an organization with direct and indirect reporting lines in a Matrix set-up
-Ability to communicate effectively and motivate team members
-Proven track record working with multinational teams

Are you the one we are looking for? Apply now.

For further information and consideration for this excellent opportunity, please send a copy of your CV to Janet D'Mello: (see below) or call for confidential discussion