Network Support Specialist

JOB RESPONSIBILITIES
-Implement and support all Server related requests on time and within budget mainly through Remedy incident and service request tickets. 
-Coordinate and facilitate moves, add changes, for Servers under general supervision of the team lead or IT Manager 
-Provide administrative support (eg writing documentation for tickets, updating and maintaining logs, etc.) 
-Responsible for all internal and vendor server inventory records of equipment and consistency of installation standards. 
-Performs all server asset management functions including all of the elements of monitoring and tracking of hardware and software assets 
-Measure, report, and monitor metrics associated with the delivery of services (eg against established Service Level Agreements) 
-Oversee vendors to ensure they properly handle the daily operations of Servers 
-Adhere and comply with Daily Ticket Metrics/MTTR 
-Need to be flexible with work hours, on call, etc 
-Responsible for maintaining ~400 Servers in the region 24/7

BASIC QUALIFICATIONS
-Previous experience handling external vendors, server problem resolution, escalation and after-hours support. 
-Proven experience reporting and managing professional inquiries by business partners and vendors. 
-Experience consulting for storage options, project management and business partners to determine server and storage requirements and recommend solutions in accordance with standard system procedures. 
-Experience with Active Directory, HP Servers, Windows Server 2003, 2008, 
-Experience with Networking principles. 
-Excellent multi-tasking abilities to handle multiple projects and operations 
-Working experience with large complex infrastructures.

PREFERRED QUALIFICATIONS (Not Required)
-Extensive Windows 2003/2008 Server Administrations working with high ticket volumes
-OS Builds, Print Queues, and maintain high performance distributed systems 24/7
-Be fanatical about performance and performance monitoring
-Extensive experience with distributed computing, performance analysis, network -protocols, data storage subsystems, and backup.
-EMC SAN, NETAPP NAS, EMC NAS, Data Domain/Netbackup, and TSM.
-Some working experience with Remedy, ITIL, MS Project, Visio
-MCITP Certification, VM WARE, Red Hat, Linux, MSSQL, Oracle
-Experience level- 4 to 6 years, must have min 2+ years with Windows 2003 and 2008.
-Degree not required, must have min GED/HS diploma.
-Resources may be lifting equipment (yes med screen) they may be in medical env (yes helathscreen) and they may be driving

Hours FLEXIBLE-- will include nights and some weekends

Soft skills: ability to multitask, customer service skills and must be able to adjust to changing priorities