Network Support/Network Admin/Network Engineer - Level 2

REQUIRED SKILL(S)

NETWORKING AND INFRASTRUCTURE (L2) , MANAGED SECURITY SERVICES (MSS) (L1) , ITIL DOCUMENTATION (L3)

ESSENTIAL SKILL(S)

CISCO FIREWALLS & VPN (L2)

SKILL1 - NETWORKING AND INFRASTRUCTURE (L2)

Good Understanding of Networking concepts and protocals Configure routerswhich includes assigning ports as per the IP Addressing schema. BasicAdministration of any OS and/or Database and/or web/webapplication serversScripting: Shell or Perl Understanding of networks and networking protocolsTools: Solaris, Linux, HPUX, Windows, Oracle, SQL, MSQL, Sun One/IBM/IISwebservers, WebSphere/Weblogic Application Servers

SKILL2 - MANAGED SECURITY SERVICES (MSS) (L1)

Should have basic understanding of Firewall, IDS, Basic knowledge on SecurityOperations Fundamentals Should have basic understanding of network protocolsFirst level Security operation support for security opeation center Basicknowledge of Regulatory Standards Basic knowledge about regulatory standards(SOX, HIPPA, ISO 17799 First level Troubleshooting the incidents & problemsValidating change requests Validating technical issue resolutions Follow-up ofsecurity issue resolution Coordinate with customer internal teams Service andoperational reporting Generating regular reports 24/7 Operation SupportExcellent communication skills

SKILL3 - ITIL DOCUMENTATION (L3)

3-5 years process consulting experience in service management domain. Doneprocess consultancy. Undertaken process due diligence or process maturity. Doneprocess documentation for L1, L2, L3 & L4 processes. Done processmapping/design/improvement. Exposure to business process re-engineeringCertifications - (All Must) ITIL Practitioner ITIL Masters ( a must if ITSMexperience is less than 3 years) ISO 20000 Foundation, SQMF

ESSENTIAL SKILL(S)

SKILL1 - CISCO FIREWALLS & VPN (L2)

Should have good understanding of PIX Firewall Perform monitoring & managementof Firewall. 24 X 7 Operations Support Basic Administration of FirewallCreation of Firewall rules Troubleshooting the incidents & problems reported onthe above components Provide the root cause analysis on the minorincidents/problems Validating escalations Validating change requests Validatingtechnical issue resolutions Follow-up of security issue resolution Coordinatewith customer internal teams Service and operational reporting Generatingregular reports