Network Support Engineer

NETWORK SUPPORT ENGINEER - 260 - 6 MONTHS - ROME(ITALY)

Network Support Engineer is required for Our Large Telco client, they would like someone who is immediately available.

TASKS:

Monitor and troubleshoot of the LAN and WAN environment: investigate link congestion/saturation issues with the decentralized offices and follow up on link reliability issues with the Regional Integrated Service Desks. Provide remote assistance to IT Technical Officers in the field for issues related to LAN/WAN services

Use monitoring tools and be able to produce Network reports on WAN and LAN performance. Report on recurring issues to supervisor proposing recommendations such as link change or upgrade etc.

- Identify and resolve complex network problems under pressure.
- Investigate, document and assist with the implementation of new technologies;
- Design and build network labs and pilot schemes.

Provide guidance on new architectures and technologies

- Write and maintain networking operation procedures and network diagrams.

Contribute to the organizational IT knowledge Base.

support Client field office relocations by reviewing network configurations, performing feasibility studies on suitable connectivity solutions, provide technical guidance/standards on requests for purchasing local ICT infrastructure (eg PBX, LAN equipment, cabling, etc.) perform other network related duties as required.

AND TO DELIVER THE FOLLOWING EXPECTED OUTPUTS:

- All support calls are responded to in a professional manner and to agreed service levels. Performance will be measured on Average Initial Response Time and First Time Resolution Rates;
- produce Network reports on WAN and LAN performance as requested.
- All operating procedures and network diagrams are written in clear and concise English and delivered within agreed timeframes;
- The organizational IT knowledge Base is maintained up-to-date at all times.

If this role is of interest please send your CV through in the first instance.