Network Support Analyst

If you have Excellent CUSTOMER SERVICE + COMMUNICATION SKILLS and want to FAST TRACK YOUR IT CAREER, this is the role for you! This is an Excellent Opportunity for a HELPDESK SUPPORT ANALYST TO WORK FOR A HIGHLY REPUTABLE AUSTRALIAN ORGANIZATION, known for offering a fantastic working environment, EXCELLENT CBD LOCATION! An incredibly rare opportunity to get your foot in the door - receive industry leading training and then have the freedom to progress your Career or continue your studies!

RIGHT NOW WE ARE LOOKING FOR A HELPDESK SUPPORT ANALYST THAT HAS MICROSOFT SMALL BUSINESS SERVER SUPPORT ENGINEER EXPERIENCE TO JOIN OUR TEAM. IF YOU HAVE EXPERIENCE DEPLOYING, SUPPORTING AND MIGRATING SBS ENVIRONMENTS AND MOVE INTO SALES/SERVICE WE WANT TO TALK TO YOU!

KEY RESPONSIBILITIES:

- Liaising with Account Execs, Project Managers & Technical Specialists (who act as agents for the customer) in progressing customised networking solutions leads & opportunities.
- Qualifying potential network solutions sales for delivery according to the product catalogue, the technical competencies of the business and the customer's willingness to pay.
- Designing ("scoping") customised networking solutions for small to medium sized businesses (up to $50K in revenue per job).
- Project managing solutions designed through to completion, including coordination of field resources, customers, suppliers and agents for the customer. This will often require working on multiple jobs at the one time.
- Working in a team environment to meet shared targets, high standards, and deliver excellent customer satisfaction. Work will be assigned by the team leader.
- Adherence to agreed processes for the role to ensure performance metrics are accurate and accuracy of information for others in the team.

KEY REQUIREMENTS:

- MIN 1 - 2 years experience in a Helpdesk Capacity in a corporate environment.
- 2 years of pre sales or sales engineering experience and have written successful client facing proposals. You will have worked in a business-to-business, large strategic customer segment or have a record of achievement and technical solution expertise in a comparable sales role.
- Level 2 Technical/Engineer skills.
- An understanding and experience of server and network topology.
- Good typing skills for the development of sales proposals.
- Strong organisational, presentation, and customer service skills.
- Ability to coordinate various parties involved in developing sales proposals.
- A high level of telephony, communication, active listening and customer-care skills.
- Ability to communicate on a technical level with the service delivery team and interpret to clients.
- Demonstrated ability to draft clear and concise proposals with accurate and concise technical specifications and pricing.

Excellent opportunity, great long term career opportunity. Please send your C.V. to Katie Peterson (IT Infrastructure - Commerce) or call me for professional and confidential assistance.