Network Support Analyst

AN EXCELLENT OPPORTUNITY has arisen for a NETWORK SUPPORT ANALYST to join an exciting, passionate team working on MARKET LEADING PROJECTS with a Leading Australian Organisation based in SYDNEY CBD. Not only is this a truly innovative and challenging environment but it is also highly regarded as an excellent work environment offering outstanding career growth opportunities, training, bonuses and benefits.

THE CUSTOMISED NETWORKING CONSULTANT will ideally have experience with MICROSOFT SMALL BUSINESS SERVER. IF YOU HAVE EXPERIENCE DEPLOYING, SUPPORTING AND MIGRATING SBS ENVIRONMENTS AND MOVE INTO SALES/SERVICE WE WANT TO TALK TO YOU.

KEY RESPONSIBILITIES:

- Liaising with Account Execs, Project Managers & Technical Specialists (who act as agents for the customer) in progressing customised networking solutions leads & opportunities.
- Qualifying potential network solutions sales for delivery.
- Designing ("scoping") customised networking solutions for small to medium sized businesses (up to $50K in revenue per job).
- Project managing solutions designed through to completion, including coordination of field resources, customers, suppliers and agents for the customer. This will often require working on multiple jobs at the one time.
- Working in a team environment to meet shared targets, high standards, and deliver excellent customer satisfaction. Work will be assigned by the team leader.
- Adherence to agreed processes for the role to ensure performance metrics are accurate and accuracy of information for others in the team.

KEY REQUIREMENTS:

- Strong organisational, presentation, and customer service skills.
- Analytical, diagnostic and project management skills.
- Ability to coordinate various parties involved in developing sales proposals.
- A high level of telephony, communication, active listening and customer-care skills.
- Ability to communicate on a technical level with the service delivery team and interpret to clients.
- Demonstrated ability to draft clear and concise proposals with accurate and concise technical specifications and pricing.
- 2 YEARS OF PRE SALES OR SALES ENGINEERING EXPERIENCE AND HAVE WRITTEN SUCCESSFUL CLIENT FACING PROPOSALS. YOU WILL HAVE WORKED IN A BUSINESS-TO-BUSINESS, LARGE STRATEGIC CUSTOMER SEGMENT OR HAVE A RECORD OF ACHIEVEMENT AND TECHNICAL SOLUTION EXPERTISE IN A COMPARABLE SALES ROLE.
- LEVEL 2 TECHNICAL/ENGINEER SKILLS.
- An understanding and experience of server and network topology.
- Good typing skills for the development of sales proposals.
- CERTIFICATIONS: NONE ARE REQUIRED, BUT DESIRABLE CERTIFICATIONS INCLUDE: CCNA, ANY MICROSOFT SERVER COURSES OR TRAINING, COMPTIA, ANY JUNIPER COURSES OR TRAINING, VOICE (CISCO OR JUNIPER).

*MUST HAVE AUSTRALIAN WORKING RIGHTS - PR will be considered.

Excellent long term career opportunity with LATEST TECHNOLOGIES IN THE MARKET! Please send your C.V. to Natalie Zegarelli (IT Infrastructure - Commerce) or call me for professional and confidential assistance. If you are interested in this position please apply to Natalie Zegarelli quoting reference number 12232/ZENN.