Network/Security Operations Technician

Provide technical Level II problem isolation and resolution for a Global Network. Configure and perform advanced diagnostics on infrastructure components. Perform hardware fault isolation and repair. Repair switching and VLANs problems.

COMPETENCIES:

- Understands and repairs LAN infrastructure including cable and fiber.
- Understands and can configure and install LAN switch technology for bridging or routing.
- Understand LAN repeating and re-timing technology.
- Understands WAN modem technology.
- Understand the software, hardware, and operational characteristics of the standard bridge and Router.
- Understand most routing protocols for the LAN and WAN.
- Has a basic understanding of NT Server configuration and TCP/IP infrastructures.
- Can correctly configure Servers and clients for all services.
- Can configure Routers and Switches.
- Can isolate and repair most IP services problems.
- Understands and uses the appropriate tools in all instances during problem isolation and repair.
- Possesses an in depth understanding of communications technologies and can isolate and resolve most infrastructure issues.

SKILLS:

QUALIFICATIONS:

- Associates Degree Minimum, prefer Computer Science or technology area or telecommunications science business minor.
- Three (3) to six (6) months of specialized technical courses in communications technology; typically provided by vendors, technical societies, or equivalent experience

REQUIRED SKILLS:

- Cisco ASA remote access troubleshooting experience
- Cisco ASA reverse Proxy troubleshooting experience
- Cisco AnyConnect VPN client experience and policy troubleshooting
- Check Point Firewall configuration and policy troubleshooting experience
- Bluecoat Forward/Reverse Proxy troubleshooting experience
- Blackshield CryptoCard Token management experience
- IDS/IPS troubleshooting experience
- Event logging analysis experience
- User authentication
- Troubleshooting flows experience
- Troubleshooting SAML issues
- Citrix Netscaler application gateway and reverse Proxy configuration and troubleshooting experience
- F5 load balancer configuration and troubleshooting experience
- Experience with doing Packet Captures/Data Packet Analysis

PREFERRED SKILLS:

- Cisco CCNA
- Cisco CCNP security