Network O&M Netop Engineer

- Minimum 3 years of Experience in IT networks (LAN, WAN,)
- 1+ years' experience in an hands-on Ericsson Smart Edge 1200 or Cisco Routers
- 1+ years' experience in supporting and operating different types of Firewalls such as Juniper Firewalls ISG1000 covering NSMxpress
- 2 + years in support OSS systems (NMS NetOP)
- Knowledge in both SDH and IP is a plus
- Extensive problem solving and debugging skills
- Experience in providing services to agreed SLA's and OLA's
- Experienced in Problem and Incident Management
- Experience with working in an ITIL environment
- Flexible in working outside of core business hours at short-notice (ready for oncall)
- ITIL Certification is a plus

SPECIFIC RESPONSIBILITIES

- Monitor her/his side nodes during the working hours and be proactive by solving any issues that might arise.
- Receive TT, analyze the required solution and achieve solution/restore within the agreed SLA or escalate L3 tickets and support L3 vendor in finding solution if needed.
- Manage and Own problems raised within the Problem Management Process
- Support in providing input to infrastructure scalability
- Follow appropriate client departmental and client company procedures and policies (ie change control, security and auditing, release, configuration, problem and incident management).
- Maintain good working relationships with internal departments