Network Help Desk Technician

Yoh has a contract opportunity for a NETWORK HELP DESK TECHNICIAN to join our client in Melbourne, FL.

JOB RESPONSIBILITIES:
- Provide first level technical support for software, hardware and connectivity issues to internal company employees and external customers.
- Responsible for responding to requests received via telephone calls, E-mail or submitted through the work orders system.
- Requests are researched and resolved in a timely manner in accordance with current Help Desk standards.
- Acquire and maintain knowledge of XP Pro, Windows 7 operating systems, MS Office applications including Outlook, MS Exchange, Internet Explorer, PeopleSoft and a variety of developed applications.
- Support policies and standards in order to provide technically accurate solutions to customers. Participate in team projects that enhance the quality or efficiency of Helpdesk services.
- Responsible for communicating technical information to customers and team members.
- Provides Help Desk Services that meet or exceeds the initiatives identified by End-to-End Services teams and Operational departments within IS.
- Supports incoming calls for approximately 16,000 internal employees to meet goals for answer time 30 seconds and abandon rate 5%
- Manages Help Desk E-mail queues
- Incident Owner -responsible for initial submission of incidents and closure of all incidents
- Participates on End to End Service teams or special project initiatives
- Provides customer training for Meeting Place and Outlook.
- Maintains Help Desk internal documentation and content of customer facing website
- Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication.

JOB QUALIFICATIONS:
- High school diploma or equivalent required.
- Technical professional with minimum of 4 years of experience in IT Support role.
- Highly experienced in supporting IT architecture across multiple facilities, providing field support, and network and e-mail administrator experience.
- Exceptional communication, Interpersonal, multi-tasking, technical, organizational skills.
- Experience with Remedy ticketing system a plus
- MUST BE ABLE TO WORK 1ST, 2ND OR 3RD SHIFTS AND BE FLEXIBLE.
- Strong problem-solving and trouble-shooting skills
- Ability to work in fast paced environments and adapt quickly to changing situations
- Must be able to effectively handle stressful situations

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

RECRUITER: Melissa Shaughnessy

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry; visit our website to learn both about our company and about our leading HR Solutions.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

Tax Term: CON_W2

J2W: INFOTECH

MONJOBJ2WENTENG

Ref:

SFSF: INFOTECH