Network Engineer

TYPICAL ACTIVITIES:

- Troubleshooting the network's design and architecture issues
- Analyzing network and device configurations
- Providing network design leadership; assisting in identifying and building solutions

KEY RESPONSIBILITIES: This is a Full time position and may require long work hours.

Technical support to the Customer may require the Resident Engineer to:

- Troubleshoot equipment and network problems and to open and track cases through to problem resolution on pre and post production issues.
- Produce a written summary report of the status of Design projects, equipment and network problems on a regular basis to the customer and to the Account Team and leadership.
- Hold design and information gathering workshops with the Account Team & customer to understand the Customer's existing network design and technical requirements of new network designs.
- Understand the customer's organizational structure and become familiar with the customers' network implementation and support processes and procedures to help in designing a network that is available and sustainable.
- Carry out testing of new Designs, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network