Network Engineer

DESCRIPTION

Sr Network Engineer

Purpose and Description:
This position is located within the Network Operations Center monitoring and supporting voice (TDM and IPT), video and IP-data networks. The Network Operation Center (NOC) is a 24x7 environment. Shift flexibility is required and will include working nights, weekends, Holidays and on-call when required.
The incumbent will provide support during Incidents on network technical bridge calls including the Service Desk, IBM Recovery Manager, Verizon Network Operation Center engineers, and End User Service. Additionally, he/she will work lower priority Incidents and Work Orders as entered in to the queue or assigned by their Network Lead.

Essential Functions:
These are the things that the candidate will be doing on a daily, weekly and monthly basis.
The following job functions and activities will be required on a daily basis:
Provide 2nd level technical support for the Permanente network, including troubleshooting voice, video and data (IP) traffic.
Documentation of network issues in Remedy 7.6 including Incident, Change, and Problem Management.
Responsible for sending escalation updates to personnel with outage information and updates.
Responsible for participation on outage teleconference bridges effectively and professionally.
Responsible for completing daily/nightly NOC check lists and turn over documents.
Responsible for taking customer calls and working with them to understand technical related issues.

Required Experience:
5 years related Network Operations Center (NOC) experience (or similar IT experience such as a Network Engineer)
7 Years troubleshooting network connectivity on Cisco Routers and Switches (CatOS and IOS devices) using SSH, Telnet from a command line interface
General knowledge of telecommunications technologies (as it relates to NOC support) including: TCP/IP, Packet Voice, WAN, Frame-Relay, TDM, and LAN technologies, and the inter-working of these technologies. These would encompass voice, data, broadband, VoIP, IPT, and Internet services, and the deployment and implementation of these services
Good knowledge and experience with the Internet Protocol (IP) suite is essential, including protocols such as BGP, OSPF and EIGRP, and their relationships and integrations in large-scale networks
Knowledge and experience using a trouble ticketing system such as Remedy
Experience using network monitoring systems such as Hewlett Packard Network Automation (HPNA), Orion Solarwinds, Computer Associates eHealth, and Netscout. !*One of these must be present in the resume work history*!
Good written and oral communication skills. Ability to effectively document network outages and activities performed to restore outages

Preferred Experience:
These are things that we would like to see, but are NOT required to fill the position.
These are NOT disqualifying items.
Experience in Health Care Industry.
CCNA, CCNA Voice, or CCNP Cisco certification preferred
Bachelor's degree (Telecommunications or MIS desirable).

Required Education:
High School Diploma