Network Engineer

JOB SCOPE:
This position coordinates, designs and maintains the regional services, regional standards, and processes with main focus on regional network services.

THE POSITION EXISTS:
To design and maintain the regional services, regional standards and processes for Network
To manage the regional projects, to participate on the global projects
To design and support the Network services
To collaborate with HP (or other 3rd party service providers) to use the core services effectively
To introduce technology standards and control their implementation
To be the bridge between regional and local country teams and the global team
To support the local teams IT infrastructure
To help achieve business results through the delivery of IT services in support of business operations and management information needs, in time and cost effectively.
This job is accountable for ongoing and future network services to both regions.

SERVICES INCLUDE:
Wide Area Network
Local Area Network
Wireless Network
Telephony and Unified Communications
Video Conference Infrastructure

KEY RESPONSIBILITIES:
1. Support local countries IT design initiatives (LAN, WAN) to streamline flows and to assure Global and Regional IT standards implementation; manage and participate in regional projects; represent network team in central projects and deliver central projects to the region, coordination role between countries and regional/central teams
2. Promote the direct use of IT standards by countries: maintain CMDB including asset information, network diagrams and regional connections; hardware maintenance of network devices in conjunction with 3rd party maintenance providers;
3. Comply to and enforce ITIL standards across the region: implement requests including hardware and software configuration; initiate and own changes through the change management processes; provide input into technical design and other project documents;
4. Good understanding of other non-Network technology, eg Windows, Citrix, etc, and ability to work with other service towers during troubleshooting.
5. Work closely with regional helpdesk (2nd and 3rd line diagnosis and fault resolution of network devices and services) and directly with country IS providing network support and guidance;
6. Know the ethical and legal compliance responsibilities of the position; raise questions and concerns when faced with an ethical or compliance issue; apply integrity in all aspects of professional conduct.
7. Ensure position alignment to Vision & Values as well as its compliance to ISO QS, labor safety & security, Privacy

SKILLS/LEADERSHIP COMPETENCIES:
Action Oriented/Drive for results required
Ability to work within and influence external and peer IS Resources in Regional/Global Functions and Countries the Region required
Influencing (required) to work with 20 significant vendors and keep them collaborating well required
Dealing with ambiguity required
Open to change, innovative and adaptable required
Remote management (preferred) to deal with geographically widely spread team, contractors and suppliers required
Ability to manage complex projects preferred

EXPERIENCE:
Cross functional/global team participation preferred
More than 5 years experience in network design, development, documentation and QA required
Minimum 5 years of experience in supporting corporate network environment required
Program/Project Management Experience ie managing multiple projects, schedules and quality required

LANGUAGES:
English (business knowledge) required