Network Engineer

NETWORK ENGINEER

SKILLS: Cisco Callmanager, Voice, IP, UCCX, CUCM, Cicso

SUMMARY:

Our client is a $10 billion dollar global leader focused on the design, manufacture and distribution of agricultural machinery with over 2000 dealers and 20000 users globally. They are seeking a talented, brilliant Telecom Engineer to help provide second level/advancesupport services, build enhanced rapport, and assist Global end users with LAN, WAN, Wireless, Security, and Telephony support. This role will be monitor, configure, support, and troubleshoot WAN routing, LAN switching, WiFi, IP Telephony, video conferencing, and security infrastructure. Such a wide variety of skills calls for the best of the best - if you think that's you - please keep reading!

RESPONSIBILITIES:

- Provide enterprise level support for Global end users via direct contact, phone, e-mail, IM and web portal
- Work with all levels of personnel to troubleshoot, and resolve basic to complex technical and non-technical end user customer questions for all LAN, WAN, Wireless, Security, and Telephony support
- Work on advanced technical or unusual support problems, recognizing when to escalate unresolved issues to the appropriate channels. Exercise good judgment by involving management in resolving customer issues as necessary
- Troubleshoot hardware and service problems and facilitate carrier support calls as necessary
- Respond to customer/end user requests via e-mail, phone, IM or web portal
- Actively engage in continuous improvement recommending content, solutions or alternative processes that may improve the customer experience or our operational efficiencies
- Adhere to Telecommunications Operations Policies and Procedures

QUALIFICATIONS:

- Expert knowledge of network operating systems, IP, telephony, routing protocols, LAN switching, wireless LANs, video conferencing, Firewalls, VPN, security appliance, etc.
- Experience troubleshooting hardware including but not limited to: Servers, Wireless handheld products (Blackberry, IPhone, IPad, Droid), PC and laptop connect wireless devices
- Ability to perform advanced routing and switch changes such as VLANs, IP, EIGRP, BGP, QOS, dial peers, access lists
- Ability to perform advanced user and phone administration in Cisco Call Manager. Troubleshoot gateways, dial plan, VM, IM, T1, SIP, FXS, FXO, Call center issues
- Advanced knowledge of network monitoring and familiarity with Solarwinds
- Advanced knowledge of IP routing, sub-netting, and management
- Ability to perform advance network troubleshooting using tools such as ping, traceroute, wireshark, and Telnet
- Ability to configure DHCP scopes and DNS entries
- Advanced knowledge of Windows operating system particularly with network connectivity
- Knowledge of basic security practices such as VPN and FW rules. Able to submit basic FW rule requests to third party FW management
- Ability to troubleshoot WAN circuits, BGP, EIGRP, DMVPN, and submit tickets to WAN Management vendor
- Advanced knowledge of telephony circuits such as POTS, T1, E1, PRI, BRI
- Ability to run and interpet debug traces on routing, switching and telephony equipment
- Knowledge and understanding of telecommunications principles
- Working knowledge of provider network and standards platforms
- Capability of Dealing with Complex, Multi Group interactions
- Bachelors or Associate degree
- Cisco CCNP-Routing and Switching certification at minimum, Network+ certification
- Cisco CCNP-Voice or ability to achieve certification with 6 months
- Ability to achieve advanced certifications in telephony, wireless, and security
- 5 - 8 years experience in telecom/network management
- Previous experience with provider portals and preferable help desk ticketing software preferred
- Strong team player that is resilient in the pursuit of win-win solutions

BENEFITS:

As an Agile consultant, you'll gain many of the advantages and benefits of being a direct hire, while experiencing the flexibility of consulting. It's the best of both worlds! Our IT consultants enjoy a wide array of benefits including: medical, dental, 401K, Employee Assistance Program and more.