Network/Desktop Support

NETWORK/DESKTOP SUPPORT CINCINNATI, OH 2 MONTH CONTRACT

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Our high-visibility client is in need of an IT professional with a background in hardware support and network communications. S/He should have excellent communication skills (both written and verbal).

OVERVIEW:

- Support of Outage Kits through multiple Sites including the following:
- Setup, testing and assembly of the outage connectivity kits (Router, access points and miscellaneous parts)
- Service, inspect and replace equipment as required between site deployments
- Partner with Lead for hardware replacement requests on damaged or inoperable equipment
- Manage online dashboard maintenance of the equipment to be tagged properly for remote diagnostic support, including password/SSID resets
- Collaborate with the Tooling Operations team with the planning and logistics associated with the deployment of the kits
- Inventory Management
- Work with IT and operations teams on forecasting demand, partner with Lead and business to purchase more kits or spare parts for the deployment through the org
- Level Two Service Support
- Manage ticket queue via ServiceNow for escalation of connectivity issues from support teams
- Partner with IT Operations on the communications and coordination of software and firmware updates to the connectivity components
- Produce monthly reports on service metrics including ticket volume, top ten, and other key performance indicators
- Other Digital Tool Support
- Work with IT Program Managers on support for other digital tools such as scanners for parts, digital measurement tools, etc.

*CompuCom supports Employment Equity and Diversity*Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit the website.