Network and Security Engineer

Mission
The Infrastructure Engineer is in charge of the daily operational management of the IT Infrastructure.
The Infrastructure Engineer will also be responsible for executing smaller projects

LIST of activities

Responsible for keeping the IT infrastructure up and running, as per the service level agreements
Responsible for WAN, LAN and WLAN support
Manage support tickets (second and third line)
Supporting security standards for both infrastructure and information
Responsible to ensure that the standards & governance principles of the infrastructure are followed
Participate in the Change Management process
Ensure that support documentation is kept up to date
Propose improvements
Validate the infrastructure and security deliverables in projects, as per the standards
Ensuring follow up of quality issues
Responsible for version management

Key deliverables
Support to first line support
Provide second line support
Manage third line support
The successful delivery of small infrastructure projects
Provide support to larger projects and programs
Daily operational management of the IT Infrastructure
National data-center
Local computer rooms
Networks

Key interactions of department

First line support teams (internal and external)
Second line support teams (internal and external)
Third line support teams (internal and external)
Service Management Services
Project Management
Application Management
Infrastructure Architeture
End-users, if required

COMPETENCES

Strong technical skills with deep knowledge of infrastructure management methods and tools
Experience in allocated infrastructure portfolio
Excellent knowledge on ITIL
Strong communication skills and interpersonal skills
Strong ability to work under pressure and in a stressful environment
High flexibility and ability to cope with non-standard working hours when required to solve critical operational issues

Background

The ideal candidate has a university degree in exact sciences (preferably economy or IT) or has gained equivalent knowledge by relevant work experience
The ideal candidate has 5 years of work experience in IT
The ideal candidate is business proficient in Dutch, French and English
Key figures
1 data-center, 500+ Servers, 10+ remote locations and local computer rooms