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Network Analyst

Eingestellt von Progressive aus Düsseldorf

Gesuchte Skills: Network, Support, Client, Wan

Projektbeschreibung

You will work as a Network Support Analyst within a team environment to support in resolving internal customer and supplier day to day network support issues, through incident ticket analysis, communication and escalation where appropriate. Using your broad knowledge of IT network systems (including server OS, Desktop OS, Client devices, LAN, WLAN, WAN, IPT technologies & remote access technologies) you will troubleshoot and resolve issues in a timely manner or re-direct to the appropriate team. What you'll get up to * Manages the Network Support Incident queue ensuring timely resolution of incidents to drive KPI target adherence, working with suppliers where necessary, effectively escalating critical incidents and participating in major incident resolution. * Act as a key member of the team for Network incident related activities including actively, knowledge sharing and implementing best practices within the team. * Produce regular incident support KPI reports on the effectiveness of Network Incident management against team and individual targets. * Maintain accurate and meaningful records relating to incidents to enable full audit analysis and problem management, as well as ensuring that a consistent approach to incident handling is maintained. * Undertake incident lifecycle reviews to improve the efficiency of incident detection, diagnosis, repair and restore. * Work closely with the Problem lead to identify reactive and proactive problems, analyse root cause and reduce incident volume. What we're looking for * Basic Network support experience with an expectation to study towards a Cisco CCNA. Ability to resolve basic infrastructure software / hardware problems and issues in a timely manner. * Experience of working in an ITIL IT support environment. ITIL Foundation certification is desirable. * Has a systematic, disciplined and analytical approach to all work undertaken. * Effective communicator with the ability to translate technical information so that it can be clearly understood by those outside of discipline. This could be face to face, in writing, over the phone or remotely. * Educated to degree level or of degree calibre - desirable. * Has a good appreciation of the wider field of IT outside own specialisation with the ability to rapidly apply new technical information as required * The confidence to identify the need to improve infrastructure software and hardware performance and recommend modifications. * Investigates and proactively prevents issues through root cause analysis, trend reporting and risk management procedures * Manages the complex relationship between infrastructure hardware and software and analyses the relationships between infrastructure software and various operating systems, layered products and application software to determine compatibility * Assembles and configures infrastructure software and hardware components to meet requirements based on defined configurations. * Possesses knowledge of industry standards (e.g., ITIL, CMMI and ISO9000) and implements quality processes, operational processes and service management processes.

To find out more about Progressive Recruitment please visit www.progressiverecruitment.com [1]

Links:
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[1] http://uk.progressiverecruitment.com

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

Progressive

  • Straße:

    Bleichstrasse 8-10

  • Ort:

    40211 Düsseldorf, Deutschland