Network Administrator Telecom Engineer

JOB DESCRIPTION:

EXCELLENT COMMUNICATION SKILLS

-  5+ years experience in handling Avaya & Nortel Communication Infrastructure including Media Servers, Modular Messaging, CMS, Media Gateways etc.
-  8+ years of total Network Voice experience required.
-  Previous onsite experience preferred
-  Understanding of the following product categories: SIP Proxy Server, Session, Border Controller
-  Protocol experience including H.323, MEGACO, MGCP, SIP
-  Hands-on experience in troubleshooting and implementing PBX features, Call Center Feature
-  Skills on Voice administration, Voice Mail, ISDN PRIs, VoIP, TDM etc? Knowledge of Firewalls, QoS, NAT, VLAN, DNS, routing, IP Addressing
-  Familiarity with basic Networking like Router, Switches
-  Experience with call recording technology.
-  Avaya ACSA, ACSS Certifications a must.
-  Problem & Incident Management

SKILL AND EXPERIENCE DETAILS:

-->Technical Support(L2)-Entry level position for engineers.
-  Works under general supervision in trouble-shooting and providing technical and developer support for products/solutions via email, chat etc.
-  Makes changes based on client specifications and company standards for installations/enhancements.
-  Performs administrative and other duties as assigned.
-  Typically interactions are with systems administration teams at client locations.
-  Responsible for escalation at the right time to field support/higher levels. Expected to be a learning member in a larger team.
-->MONITORING AND TT TOOLS(L2)-IN ADDITION TO L1 BELOW SKILLS ARE REQUIRED FOR L2
-  Ability to use basic Troubleshooting Techniques like Ping, Trace route, Telnet, etc to do first level diagnosis and incident resolution based on KEDB, CMDB etc.
-  Will use first level Read-only access to access various network elements like Routers and Switches to diagnose and understand/Analyze status verification etc.
-->TECHNICAL SUPPORT-REMOTE(L2)- -  Role responsible for receiving callsestablishes and maintains excellent customer rapport.
-  Executes a single point of contact role.
-  Handles additional responsibility of assisting customers on all product/service related queries.
-  Would undergo extensive process/product training and behavioral training prior to taking calls
-->NETWORKING ADMIN(L1)-TIS - NETWORK LAN(L1)
-  Ability to Identify IP Address schema, Subnets, Subnet Mask and perform basic IP level diagnosis.
-  Ability to perform basics of IP Subneting using CIDR,VLSM techniques.
-  Perform basic port configuration in SwitchedL2 and L3 Network Basic understanding of debug & Show commands inVLAN, STP, VTP, PVST, Ether channel
-  Theoretical understanding of Bridge, Hub, Switch, Structured Cabling, Access point etc.
-  Clear understanding of Ticketing Tools like Remedy, Magic etc, and able to create new tickets, modify/update tickets, Assign tickets to various queues.
-  Clear understanding of Monitoring   Management tools like Solar winds, WhatsUp Gold, Cisco Works etc.

TIS - NETWORK WAN(L1)

-  Clear understanding of WAN Network Topology concepts.
-  Should be able to effectively use  Show and Debug commands to identify and understand network related incidents.
-  Understand WAN Tech. like VPN, FDDI, ATM, FR, ISDN, PPP, HDLC, xDSL Understand and troubleshoot Wan circuit incidents using, Loop tests,port statistics verification, physical verification and coordination.
-  Clear understanding of various Ticketing Tools like Remedy, Magic etc, and able to create new tickets, modify/update tickets, Assign tickets to various queues.
-  Clear understanding of Monitoring & Management tools like Solar winds, WhatsUp Gold, Cisco Works etc.
-  Ability to use WAN Monitoring Tools like MRTG, Cisco Works, Solar winds etc and understand Cisco Sys Log Reading, Ticketing tools, Reporting, SLA adherence.
-->IP VOICE ADMIN(L2)- 1. Ability to troubleshoot and Monitor CallManager versions 4, 5 & 6server health, CallManager services health, CallManager functionality, IP phones functionality, IP gateway health, QoS monitoring,L2/L3 Switches, and applications are some components that we recommended for monitoring your IPT network.

2. Ability to Configure and Troubleshoot Cisco AVVID infrastructure that include CallManager versions 4, 5 & 6 cluster,IP phones, a PSTN gateway(s), a voice-mail system(Cisco Unity and/or a Legacy voice-mail system),L2/L3 Switches, Routers, and applications such as Automated Attendant, Personal Attendant, Emergency Responder, CCC, CRS, and others.

3. Should be able to understand the route plan and resolve issues.

4. Should be able to Configuring and troubleshoot IP telephony station devices 7912, 7940, 7960, 7936,7920,IP Soft Phone,   ATA.

5. Should be able to configure/troubleshoot/integrate Cisco

Warm Regards,

Saibaba P
Sr. Resource Specialist
SYSTEL INC