Multimedia Support Engineer

The World of Media:

A broadcast media provider wants to stream World Cup soccer matches live to thousands of their cable modem subscribers. A major cable TV channel is developing a custom video interface for their web site that will seamlessly combine broadcast video and related products available for Internet purchase. An Internet-based entertainment provider wants to deliver independent films securely over the Internet, using digital rights management, so art-house authors can find a paying audience in places they can't book a theater. A collegiate web designer just wants to write a tiny WAV music player to her web page. Who do they call for advice on making any of that work? They call us... and maybe you.

The Opportunity

We're looking for individuals capable of providing high quality technical support to our client's multimedia professional, enterprise and developer customers using the encoding, streaming, and programming interfaces for their media services. Technical support engagements include response to customer service requests submitted via phone and through e-mail. Support problems and solutions are often complex and unique, requiring problem scoping, advanced troubleshooting, solution generation, and a timely resolution to the customer's satisfaction. On-the-job training will occur primarily through facilitated self-study and senior staff mentoring through the initial support engagements. Secondary job responsibilities may include creating clear documentation of new product issues and "how to" information for peer support staff, product development, and customers.

Qualified candidates must bring a passion for computers, video, multimedia technology, strong troubleshooting skills, and a desire to help others solve problems. Good verbal and written communications skills and customer service skills are a must.

REQUIRED SKILLS INCLUDE

- 2+ years using, administering, programming for, or supporting:Windows 7, Windows 8
- Windows Server 2008 or Windows Server 2008 R2
- Windows TCP/IP Networking
- Internet Information Server (IIS)
- Experience troubleshooting in Windows, using tools like EventViewer and NetMon
- Experience programming for Windows using C++, COM, C#, and Jscript
- 1+ years of experience in a customer-facing service or support role

NICE-TO-HAVE SKILLS INCLUDE

- Experience setting up and administering a hosted media server solution using Windows Media technologies (Player/Encoder/Server/SDK) or IIS Media Services/Silverlight video playback
- Experience doing web design with Expression Studio, Expression Encoder and Silverlight
- Knowledge of streaming media protocols (TCP, UDP, HTTP, RTSP and MMS), compression technologies, and Windows Digital Rights Management (WMDRM)/PlayReady
- Programming experience with DirectShow, Media Foundation, and multimedia APIs
- Competency debugging issues in C++ and illustrating API examples in C++ code
- Understanding of secure networking, including client and server permissions and tools
- Microsoft Certified Systems Engineer (MCSE) or similar platforms certification
- Microsoft Certified Solutions Developer (MCSD) or similar programming certification
- BS or BA degree in Computer Science or similar discipline