MS Outlook Service Desk Support Job

MS OUTLOOK TECHNICAL SUPPORT SPECIALIST needed for a CONTRACT opportunity with Yoh's client located in Washington, DC.

MUST BE CURRENTLY ELIGIBLE TO WORK IN THE US FOR ANY EMPLOYER.

The Big Picture - Top Skills Should You Possess:

- MS Outlook 2010/2013
- End User Support
- MS Outlook 365

What You'll Be Doing:

- Provide excellent client service while troubleshooting client issues via phone, remote tools and e-mail on Windows OS networked enterprise desktop environment.
- Escalate, coordinate, and collaborate support issues with multiple teams as necessary.
- Document all call incidents and problems in call tracking software.
- Take live call referrals from any team member and provide technical support.
- Provide follow-up status to clients according to support policies and procedures.

What You Need to Bring to the Table:

- One to two (1-2) plus years of direct MS Exchange/Outlook (2010/2013) End-User support experience.
- Two (2) plus years of End-User Support Experience.

Bonus Points! Otherwise Known As Preferred Qualifications:

- Prior Lotus Notes-to-Exchange support experience is a Plus.
- Microsoft Outreach Outlook 365 (Exchange Online) exposure is a Plus.

OPPORTUNITY IS CALLING, APPLY NOW!

RECRUITER: Jim Jennings

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. If you are an individual with a disability and you require an accommodation in the application process, please email.

Tax Term: CON_W2

J2W: INFOTECHJ2WBRSTL

Ref:

Branch: IT & Telecom