MS Exchange Technical Support Specialist Job

MS EXCHANGE TECHNICAL SUPPORT SPECIALIST needed for a contract opportunity with Yoh's client located in SAN DIEGO, CA.

TOP SKILLS YOU SHOULD POSSESS:

- MS Exchange Server
- Email migration
- Technical Support
- ABILITY TO PASS CRIMINAL BACKGROUND AND DRUG TEST SUBJECT TO EMPLOYMENT

WHAT YOU'LL BE DOING:

- Assist in the migration of MS Exchange of over 13,000 affiliate offices
- CONFIGURE CLIENTS OUTLOOK TO POINT TO CLIENT'S EXCHANGE SERVERS
- Follow up with users to ensure that their email migration is seamless
- Switch MX records to point their emails from their previous server to clients Servers
- Configure users cell phones (iPhone/Android), tablets, and laptops to receive email as well.
- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met. This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.

WHAT YOU NEED TO BRING TO THE TABLE:

- Requires at least one year of experience in a similar position.
- MUST HAVE MS EXCHANGE WORK EXPERIENCE.
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- STRONG E-MAIL EXPERIENCE
- EXPERIENCE WITH MOBILE DEVICES

WE ARE HIRING. APPLY NOW!

RECRUITER:Gomathi Bala (Gomes)

Yoh, a DayJ2W: ENG; J2W: PROF

TAX TERM: CON_W2J2WBRSDIEGO

Ref:

Branch: IT & Telecom