MR - Remedy Developer

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POSITION DESCRIPTION:
The senior ITSM Developer is responsible for designing, developing, implementing and supporting changes and customizations to the clients IT Service Management platform. The developer will serve as an expert for the REMEDY team to advice on feasibility and methodology of integrating IT BMC REMEDY Service Management. The developer will work within the internal teams to DEFINE REQUIREMENTS, DESIGN SOLUTIONS, TEST AND IMPLEMENT CHANGES and support those changes in the REMEDY TEST AND PRODUCTION environments.

Duties and Responsibilities:
- APPLICATION DEVELOPMENT, IMPLEMENTATION AND MAINTENANCE (ie, near term support of the REMEDY APPLICATION, VERSION 7.X OR HIGHER WITH MIGRATION TO 8.1 PLATFORM.)
- Responsible for successfully developing project implementations requiring integration with technical teams across organizations
- Document and analyze user and functional requirements and translate into technical requirement
- Transform technical requirements into application designs following REMEDY BEST PRACTICES
- Develop and/or implement requirements as configurations or enhancements within the REMEDY ENVIRONMENT
- Build test cases; document developer, training and quick reference user guides, support guides etc.
- Support any REMEDY ADMINISTRATION work and management work as required
- Development, management and maintenance of functional and technical system requirements
- System and infrastructure architecture and design

Critical Skills:
- Minimum 8 years general IT experience and 5 YEARS REMEDY DEVELOPMENT EXPERIENCE ON VERSIONS 7.5 + IN BOTH DEVELOPER AND ADMINISTRATOR CAPACITIES
- Experience with BMC ITSM v7.6.04 components, modules, and related skills
- Familiarity with data loading tools such Atrium Integration Engine and Atrium Integrator
- Migration experience to REMEDY 8.1 FROM A VERSION BEFORE 7.6.04
- Ability to create system requirements and design documents
- Must demonstrate experience across all phases of full system development life cycle and subsequent maintenance activities
- Ability to work in a high pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects
- Active participation with the IT and business management teams to develop and measure project evaluation criteria and return on investment
- Excellent command of MS Office Suite, more specifically, MS Project and MS Visio
- Familiarity with ITIL V3 FOUNDATION and 2 years+ and process engineering