Monitoring Support

Harvey Nash is looking for a Monitoring Support Technician for a 9 month project in Switzerland.

The role is for a candidate within Global Service Operations department of Technology Infrastructure Services. The role will be responsible for supporting Swiss infrastructure and application monitoring tools while collaborating with various engineering, deployment and support teams to ensure the best quality monitoring. -You are responsible for
-Supporting the stability of global monitoring infrastructure located in CH
-Maintaining CH event/alert quality at GPC Event management consoles and ensuring minimum noise is generated
-Analysing new monitoring requests and implementing them with the assistance of the monitoring baseline governance board or application owners
-Coordinating with the extended team members on changes (RFCs)
-Ensuring Event Management team can eliminate noise, co-relate events without escalation and without risk to production
-Ensuring all monitoring changes are known by Event Management teams, and equipped to handle the changes
-Checking the event management consoles regularly to spot any anomaly and report
-Troubleshooting monitoring problems
-Troubleshooting log file management problems

Requirements

-Experience in BMC Performance Manager/Patrol
-Experience in Splunk (Logfile Management tool)
-Installation and support knowledge in Monitoring products
-Experience in Unix Shell Scripting, Regular expression is an advantage
-Advantage to be given to people with skills in BMC Event Management, Symantec Insight Inquire, I3 tools
-At least basic Unix/Linux, SQL & XML knowledge
-Advanced English skills

Are you available immediately, have experience working within a banking company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.