Monitoring Suport Technician

For our banking client in Zürich we are currently looking for a Monitoring Support Technician:

START: 1st April 2015

DURATION: 6 months + EXTENSION

LOCATION: Zürich

This is a global role with focus to CH. The role is within GSO (Global Service Operations) department of TIS (Technology Infrastructure Services). The MCS team consists of 2 other staff in CH and is part of an extended team based out of Singapore and New York responsible for the management and oversight of a managed services provider.

The role will be responsible for supporting CH infrastructure and application monitoring tools while collaborating with various engineering, deployment and support teams to ensure the best quality monitoring.

The primary areas of responsibility:

- Be a lead point of contact for Swiss related Monitoring Issues (with a heavy focus on BMC products including Patrol)
- Support the stability of global monitoring infrastructure located in CH
- Maintain CH event/alert quality at GPC Event management consoles and ensure minimum noise is generated
- Analysing new monitoring requests and implement them with the assistance of the monitoring baseline governance board or application owners
- Coordinate with the extended team members on changes (RFCs)
- Ensure that Event management team handling CH alerts can abide by the OLA for each alert
- Ensure Event Management team can eliminate noise, co-relate events without escalation and without risk to production
- Ensure all monitoring changes are known by Event Management teams, and equipped to handle the changes
- Check the event management consoles regularly to spot any anomaly and report
- Troubleshoot monitoring problems
- Track Monitoring issues & work with extended teams to implement fixes
- Troubleshoot logfile management problems

SKILLS REQUIRED:

- EXPERIENCE IN BMC PERFORMANCE MANAGER/PATROL.
- EXPERIENCE IN SPLUNK (LOGFILE MANAGEMENT TOOL)
- Advantage to be given to people with skills in BMC Event Management, Symantec Insight Inquire, I3 tools
- Installation and support knowledge in Monitoring products
- At least basic Unix/Linux, SQL & XML knowledge
- Experience in Unix Shell Scripting, Regular expression is an advantage
- Self starter and one who embraces change quickly.
- Advanced English skills
- Ability to follow policies, processes and procedures for problem resolution.
- Able to work under pressure, making sound judgement calls and retaining accountability.
- A believer in continuous process improvements.
- Able to work across cultural boundary

Michael Bailey International is acting as an Employment Business in relation to this vacancy.