Monitoring Engineer

The monitoring engineer has responsibility for creation and refinement of; monitoring policies, processes, procedures for application, system software and infrastructure monitoring. He/she's responsible for monitoring systems and infrastructure. Work in cooperation with Technical teams ensuring that monitoring capabilities are in line with needs.

OUTPUTS:

-Monitor systems, software, applications
-Troubleshoot problems
-Track all issues
-Report, manage, escalate incidents
-Monitors Systems/applications performance and troubleshoots problem areas as needed
-Maintain tickets and documentation
-Write scripts, SQL queries, new checks in scope of monitoring or problem solving
-Solve issue where applicable
- Day-to-Day monitoring using tooling, in case of problem, either solve or route those into the technical team (escalation) 
-Create new checks, scripts to improve visibility
-Decide about severity of incidents

KNOWLEDGE AND EXPERIENCE:

1. Training

Service Management techniques/methodologies (desirable) ITIL

Linux system engineer

2. Experience

Minimum. 3 years in system management in a Linux environment

Experience with Monitoring, Incinga, Nagios and ZenOss are a plus

Strong Scripting and understanding of sysadmins activities (bash, Perl )

Knowledge of Jiracan do approach; determined; understand other issue, can listen and learn from others

Desirable: self-learning and keen to learn new technical domains