Mobility Technical Support Specialist Job

MOBILITY TECHNICAL SUPPORT SPECIALIST needed for a contract opportunity with Yoh's client located in Washington, DC.

The Big Picture - Top Skills You Should Possess:
- Remote Access Setup
- Mobile Apps Configuration
- Blackberry and iPhones
- Secure ID and RSA Tokens
- SIM Card Troubleshooting

What You'll Be Doing:
- Assist Authorized Users on configuration/installation, support and use the purchaser email system on BlackBerry, IOS and smartphone Devices
- Assist Authorized Users on how to use phone functions, Instant messaging functions and Browser functions
- Process orders, receive and distribute devices from vendors
- Troubleshooting SIM Card errors
- Resolve configuration issues with BlackBerry, IOS and smartphone Devices
- Enterprise Activations
- Assist in changing Blackberry passwords
- Provide research and testing new mobile devices and software
- Assist with SIM Unlock for T-Mobile device
- Resolve usability issues with BlackBerry, IOS and smartphone Devices
- Create, manage and maintain a Smartphone-specific database for inclusion of data for installation and troubleshooting assistance
- Coordinate with Service Provider vendor
- Smartphone use training as needed
- Distribution of BB software push
- Provide limited support for PDA and Smartphone add-on devices and programs (Cortado, Bayalink, dumb terminals, keyboards, etc.)
- Use knowledge of multiple synchronization programs to assist customers using these programs
- Resolve configuration issues and usability issues with BlackBerry, IOS and smartphone Devices
- Unlock T-Mobile BlackBerry device (SIM unlock Code).
- Dispatch related calls as appropriate
- Assistance with requesting new black berry devices
- Resynchronize RSA SecureIDs for remote access users
- Reset SecureID PINs and set up temporary passwords for lost or forgotten SecureIDs
- Resolve device connectivity issues with wireless and broadband connections
- Create documentation for mobility-related applications and devices (Tips & Tricks, Handheld Guidelines, setup/configuration instructions, etc.)
- Use the 'Remedy' call tracking system to track, analyze and reports to identify problem areas and training opportunities.
- Collect feedback from clients, through surveys and other tools when requested by management.
- Provide friendly professional, technically accurate, and consistent customer support.
- Maintain a proper inventory and update databases of related equipment to the Mobile Services Kiosk.
- Process and Distribute purchaser approved wireless phone and other order requests for staff
- Receiving and logging in work orders and devices as needed.
- Provide invoice status between vendor and clients or support personnel
- Provides direct user support for Blackberry on issues and supports BlackBerry team.
- Handles front desk duties and responsibilities when needed
- Troubleshoot client initiated Helpdesk tickets.
- Update appropriate databases with accurate information.

WHAT YOU NEED TO BRING TO THE TABLE:
- Outstanding communication skills including the proven ability to convey complex ideas through clear communication, concise reports, and effective oral presentations.
- AS degree or vocational school degree
- Five (5) years of technical support experience overall and at least two (2) recent years of Blackberry and IOS device support.
- Excellent customer service skills.

GET HIRED. APPLY NOW!

RECRUITER: Scott Bennekemper

Yoh, a DayJ2W: TELECOM

Tax Term: CON_W2J2WNWIT

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Branch: IT & Telecom