Mobile Tech Support

Yoh has an opening for a MOBILE SUPPORT/LAPTOP TECHNICIAN to join our client in NEWTOWN SQUARE, PA. This position is a long term, six (6) month contract opportunity with SAP Americas.

CLIENT OVERVIEW:

SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

JOB OVERVIEW:

Duties will be to perform end-user support for mobile phones as well as with laptop computers. This will include working with remote users over the phone and supporting users at walk-up shop. Report all incidents in the help desk ticketing system. Manage all requests to closure, escalating as needed. Cross Training for Laptops support is necessary as we are a one stop shop for local support.

JOB RESPONSIBILITIES:
- Troubleshoot mobile phone issues with BlackBerry, Android, and iPhone smartphones.
- Provide Laptop Support.
- Provide support to end-users at walk-up shop, over the phone and via help desk ticket system.
- Resolve requests according to SLAs and escalate issues as needed.
- Document all incidents in the ticket system.
- Communicate with mobile phone service providers on troubleshooting, warranty replacements and rate plan changes.
- Assist users with service provider transfers.
- Refurbishment and cleaning of used laptops is part of our duties. Some exposure to dust, and/or light lifting.
- Other duties as assigned.

JOB QUALIFICATIONS:
- Experience imaging, troubleshooting technical issues is a plus.
- Ability to do troubleshooting over the phone.
- Strong verbal and written communication skills.
- Strong problem investigation skills.
- Ability to work both independently and in team environment.
- Ability to remain calm in stressful situations.
- Ability to multi-task.
- Excellent customer service skills.

DISCOVER ALL THAT\'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short and long-term staffing services industry; visit our website to learn more about our company. If you are seeking workforce solutions in the IT sector, see our comprehensive IT Staffing Resources .

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH

Tax Term: CON_W2J2WSAPAM

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SFSF: PROF