Mobile Device Technician

Yoh has a contract opportunity for a MOBILE DEVICE TECHNICIAN for our client in Newtown Square, PA.

CLIENT OVERVIEW:

SAP was founded in 1972 and is today one of the world's largest independent business software providers and one of the three largest independent software companies based on market capitalization.

JOB OVERVIEW:

Duties will be to perform end-user support primarily for mobile phones but may involve some laptop computer support. This will include working with remote users over the phone and supporting users at walk-up shop. Report all incidents in the help desk ticketing system. Manage all requests to closure, escalating as needed. Cross Training for Laptops support is necessary as we are a one stop shop for local support.

JOB RESPONSIBILITIES:

- Troubleshoot mobile phone issues with BlackBerry, Android, and iPhone smartphones.
- Communications/Warranty repair, Activation, Upgrades, porting of numbers, for 3 vendors (AT some exposure to dust, and/or light lifting.
- Other duties as assigned.

JOB QUALIFICATIONS:

- Ability to do troubleshooting over the phone.
- Strong verbal and written communication skills.
- Strong problem investigation skills.
- Ability to work both independently and in team environment.
- Ability to remain calm in stressful situations.
- Ability to multi-task.
- Excellent customer service skills.

DISCOVER ALL THAT'S POSSIBLE WITH YOH. APPLY NOW.

Yoh is a professional staffing provider with over 70 years of experience in the short- and long-term staffing services industry.

Yoh, a Day and Zimmermann company, is an Equal Opportunity Employer, M/F/D/V.

J2W: INFOTECH; J2W: TELECOM

Tax Term: CON_W2

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Enterprise: IT & Telecom