Meeting Services Administrator (m/f)

REFERENZNUMMER:

353035/11

IHRE AUFGABEN:

-Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact
-Consult the customer with the meeting setup based on the requirements
-Provide end-user training for end-users and admins
-Administer and improve the VC-scheduler and ensure high availability of the tool
-Responsibility for the VC-system registration of external business partners
-Partner with local facility management for lifecycle changes of A/V capable meeting rooms
-2nd level support for WebEx; escalation of Incidents with the Vendor
-In-room support for Webcast events in auditoriums
-Coordination of external A/V-providers
-Site consulting for new VC and Webcast facilities (Studios, Auditorium, …)
-Maintenance of HPSM Incident ticket

IHRE QUALIFIKATIONEN:

-Experience with audio/video conferencing or webcast in an international environment, ideally within pharma
-Experience with HPSM Incident (ticketing)
-Experience with Google Suite (docs, sheets, presentation)
-Proficient in English and at least basic German (ideally fluent or native)
-Good technical understanding (technical flair, handling with computers, network thinking etc.)
-Strong communication skills, open minded, reliable and a team player
-Distinct customer and service orientation (customer service experience in the last projects)
-Flexible to work early and late, even on short notice
-High availability and promote the values and benefits of a global service organization

WEITERE QUALIFIKATIONEN:

Helpdesk/support