Medior Business Analyst for Application Support (Payments) - French

MEDIOR BUSINESS ANALYST FOR APPLICATION SUPPORT (PAYMENTS) - FRENCH

Key Skills:

- At least 3 years of relevant experience as a Business Analyst
- Some experience in a banking/payments environment.
- MS Office Skills (Word, Excel, Outlook)
- Experience in banking/payments domain.
- Fluent English, Good French

Preferable Skills:

Experience in one or more of the following banking sub-domains:

- Payments
- Cash Management
- SEPA

Function Description:

- Handle incoming requests from user community (incidents, requests for info, requests for services) either via Phone,e-mail or Jira (tracking tool)
- Consciously log incidents via ticketing system (Jira).
- Understand the incident to dispatch it the right team for resolution
- Propose solution if available.
- Progressively build up knowledge of application architecture
- Identify responsible incident solvers (teams for resolution/assistance).
- Proactive follow-up resolution of incidents with the incident solvers.
- Proactive communication towards users' community of the status/progress of incident resolution.
- Update the information regarding ticket's resolution for further documentation.
- Plan regular conf calls with each European site to update them on incidents status
- Service needs to be offered during extended hours (9 - 18).

Education

+ Good Communication skills;

+ Good analytical and synthesis skills;

+ Well organized and precise worker;

+ Stress Resistant;

+ Willing to learn;

+ Open-minded/Ongoing personality;

+ Problem solving attitude

My client is a large financial services company, looking to reinforce their support team with more payments knowledge. This is an excellent opportunity for a Business Analyst with banking experience.