Medior Business Analyst (Brussels)

Je functie: Context
The IT Business Telephony (BT) team is part of the department IT Customer Intimacy & Customer Experience Individuals
Your team concentrates on all aspects of 'Business Telephony' in all channels, mostly used in Retail Banking.
In the team business/functional and technical analysts work on projects and small changes on the BT Assets and Projects.
The asset management aims through analysis of daily task , to optimize and improve the system.
Your prime role will be in Program/Projects without excluding some asset actions.

Function Description
You will enforce the analyst team for the program on the new DIGITAL PLATFORM for Ebc (our Business Contact Centre)
You are the bridge between Marketing, development, Supplier and all IT Teams.
Yan can lead, organize, structure functional stream.
You can provide support to project leader and/or asset manager.
You can translate business requirements to functional specifications comprehensible for technical people. t
You can also become 'bridge' to the Process creation /support were you act as complement with product detailed knowledge and experience.
During development phase you support developers and Supplier for all the questions they might have.
After delivery of the modified system, you perform tests, before the system is handed over to the test team, that performs the end-to-end testing.
You help building and review the test plan and the test cases of the test team.
During the end-to-end testing and user acceptance testing, you analyses defects.
You are responsible for the management of the Business Specs acceptance and the functional documents.
You report to the project leader or asset manager on your tasks.
The team has a main objective to deliver analysis of high quality in order to deliver high quality systems in production. Therefore the team has an important contribution to the level of availability and quality of our digital solutions.
The availability of our channels is a major priority for the business.

Start Date ASAP
Duration For a minimal period of 6 months with option to continue

Location
Brussels
Je profiel: Required knowledge / Experience

Level of education required
Bachelor/Master or equivalent by experience.

Languages Requirement
French Good knowledge
Dutch Good knowledge
English Good knowledge

Experience
- You have a minimal a bachelor degree.
- You have experience in the financial sector as a business analyst, an (eventual) IT functional analyst.
- You have experience (at least 3 years) in the domains of Contact Centres.
- You can work independent, but have a good team spirit.
- You can provide support to project leader and/or asset manager.
- You have an analytical mind.
- You have at least some knowledge of Agile methods.
- You resist stress.
- You are accurate in your work, but also pragmatic and result minded.
- You have good oral and written communication skills.

Technical Experience
Mandatory
You have experience (at least 3 years) in the domains of Contact Centers

Preferable
Knowledge of ITIL

Business Experience
Mandatory
You have experience (at least 3 years) in the domains of Contact Centers

Soft skills
° Team player
° Quick self-starter, pro-active attitude
° Good Communication and Influencing skills
° Good analytical and synthesis skills
° Autonomy, commitment and perseverance
° Ability to work in a dynamic and multi-cultural environment