Medical Services Training Specialist

MEDICAL SERVICES TRAINING PORTLAND, OR 6 MONTH CONTRACT

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JOB PURPOSE

Assists the Medical Management Implementation team in overseeing and coordinating the activities related to training super users and end users in the medical management system currently under development. Assures that training is provided that results in trained staff providing medically necessary, cost-effective quality care delivered according to program specifications. Partners with functional teams to modify existing desk references and job aides with the screens from the new system.

QUALIFICATIONS AND TECHNICAL COMPETENCIES

- Bachelor s (or higher) degree in a health-related field
- 5+ years experience in combination of training or coaching adult learners, group facilitation, instructional design and/or distance learning
- Commitment to a culture of learning and continued growth
- Ability to instruct, motivate and instruct individuals at various skill levels over the phone, in person, electronically (remotely), and in the classroom environment
- Intricate knowledge of PowerPoint, Microsoft Word, Excel, and HTML web-based applications or similar applications
- Extensive and varied background in a health related field with knowledge of current medical standards of practice, case management, and utilization management standards of practice
- Effective verbal and written communication skills
- Ability to present a positive and professional image
- Ability to remain assertive and calm in difficult situations
- Ability to organize, prioritize, and manage multiple tasks
- Works independently, yet functions effectively as a team member
- Ability to remain flexible in a dynamic work environment
- Ability to exercise good judgment, discretion, and initiative in a highly sensitive, confidential working environment
- Demonstrated leadership skills by showing initiative, serving as a role model, and identifying and taking action on personal growth needs

ESSENTIAL FUNCTIONS

- Supports the team by making recommendations for effective education practices based on learning theory, and accepting various leadership roles as assigned.
- Supports training initiatives as they relate to the unification of care management processes. Facilitates effective and appropriate design, creation and implementation of online and in-person education programs for department needs.
- Develops, coordinates, presents, and evaluates educational opportunities, to aid in improving Clinical Services staff knowledge and skills. Serves as a consultant to internal customers within Clinical Services as it relates to implementation and addressing training needs effectively for adult learners with varying learning styles.
- Demonstrates commitment to continuous improvement through designing or supporting process engineering which maximizes efficiency and effectiveness.
- Coordinates training by assessing, designing, developing, and implementing training programs, presentations and training materials which are clear, user-friendly and accommodate various adult learning skills.
- Aligns training objectives with corporate objectives in conjunction with supervisor and management staff in order to meet the needs of staff, internal customer, and physician consultants and provide measures of success.
- Develops effective evaluation methods and follow-up action to ensure that the training methods, materials, and application of skills on-the-job are effective.
- Advises supervisors and manager on any personnel issues regarding trainees or trainers, utilizing proper judgment in accessing any necessary action to be taken.
- Assists supervisors, manager, and assistant director on counseling new employees on employment issues such as productivity, attendance, and accuracy.
- Establishes and maintains open, interactive working relationship with all Clinical Services managers, supervisors, and staff members, including physician consultants, as well as all internal customers.
- Provides training support and resources to the Health Care Services and other departments when requested.
- Participates in continuous quality improvement program development and monitoring review process to ensure optimum efficiency as assigned.
- Maintains confidentiality of organizational and patient-related information and information relating to subordinates/co-workers.
- Collaborates with other departments to resolve claims adjudication, quality of care, member or provider issues through identifying training solutions.
- Leads coordination of scheduling educational in-services and attendance tracking of sessions.
- Conducts business with high regard for corporate values and in compliance with its Code of Business Conduct.
- Maintains high regard for member and Medicare beneficiary privacy and complies with Corporate Privacy and information security policies.
- Contributes to the achievement of Corporate Affirmative Action goals and objectives.
- Responsible for quality and continuous improvement within the job scope.
- Accountable for all actions/responsibilities described in the company's policies and procedures as they relate to this position.
- Performs other duties and responsibilities as assigned.
- Duties are performed primarily in an office environment, but also require travelling to out-of-State offices, provider/employer/member sites for meetings, on-site reviews and presentations.

.*CompuCom supports Employment Equity and Diversity* Dallas-based CompuCom Systems, Inc. is a leading provider of end user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow, and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America.