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Medical Information Associate Job
Eingestellt von Yoh
Gesuchte Skills: Client
Projektbeschreibung
WHAT YOU'LL BE DOING:
- Receive, document and respond (verbal and written) to incoming medical information requests from health care professionals, associates, and consumers
- Assist with goal of ensuring that all incoming calls are responded to within one hour by telephone and with two days by written correspondence.
- Enter approved responses into database of frequently asked questions to be used as a resource for the Medical information team
- Enter approved standard responses to recurring questions into database.
- Contribute to a climate within the department and with customers that conforms with the aims of the organization and promotes cooperative, productive, and innovative service
- Other activities as assigned
WHAT YOU NEED TO BRING TO THE TABLE:
- BS/PharmD Pharmacist with one to two (1-2) years medical information/call center experience or Pharmacy Technician with five to ten (5-10) years medical information/call center experience
- Ability to read and write in English.
- Capable with Microsoft Suite of programs including Word and Outlook, literature searching expertise, and the ability to utilize database software.
- Identifies problems in a timely manner; gathers and analyzes information skillfully works with manager to develop alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional customer situations; responds promptly to customer needs. Ability to plan, organize, prioritize, and execute multiple tasks within assigned objectives.
- Must be a self-starter.
- Responds promptly to customer needs; solicits customer feedback to improve service.
- Must be able to communicate effectively; listens and gets clarification.
- Shows respect and sensitivity for cultural differences.
- Remains open to others' ideas and tries new things.
OPPORTUNITY IS CALLING, APPLY NOW!
RECRUITER: Krista Leach
Yoh, a DayJ2W:CLINICALJ2WMIDATL
Ref:
SFSF: LS
Projektdetails
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Einsatzort:
Princeton, Vereinigte Staaten
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Projektbeginn:
asap
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Projektdauer:
Keine Angabe
- Vertragsart:
-
Berufserfahrung:
Keine Angabe
Geforderte Qualifikationen
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Kategorie:
IT Entwicklung