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Medical Information Associate Italian

Eingestellt von Advance Resourcing Ltd

Gesuchte Skills: Support

Projektbeschreibung

Title: Medical Information Associate (Italian)

Location: Surrey

Organizational Relationship(s)

Medical Information (MI) EMEA is a customer-focused group within External Medical Communications that is responsible for responding to unsolicited inquiries regarding Clients human prescription products and devices.
The MIA will report into the MCI Team Leader or to the relevant line manager within Medical Information EMEA.

Position Purpose

Expectations of this role include providing technical and medical information with high quality customer service. In addition the MIA will be responsible for researching and preparing responses for escalated medical inquiries as well as Scientific Response Documents related to one or two therapeutic areas.

Primary Responsibilities

Frontline Medical Information Request management:

Researching and responding to inquiries received via phone, email, internet or mail.
Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines.
Responsible for identifying and recording, or triaging to responsible designee, adverse events and product quality complaints as well as processing fulfillment.

Escalated Enquiry Management:

Exhibits broad knowledge of assigned therapeutic area and a solid understanding of pertinent disease state(s).
Handles escalated MI inquiries from various sources.
Creates and maintains MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers' needs.
Ensures the alignment of response documents to global/regional/local labeling and licensing for all the Countries we support.
Maintains compliance with corporate and departmental trainings, SOPs and WIs.

Qualifications (i.e., preferred education, experience, attributes)

Bachelor's degree in a science/health-related field (Pharmacy Degree Preferred).
Some Pharmacy/Hospital experience preferred
Medical Information/Pharmaceutical experience preferred

Technical Skill Requirements

High level of Proficiency in both written and spoken English and one or more of the following languages: Norwegian, Danish, Finnish, Swedish, Italian, Spanish, French, German, or Greek.
Medical Writing experience advantageous.
Excellent verbal and written
Excellent verbal and written communication skills.
Ability to interpret and relay technical information.
Proficiency with computer and software applications (i.e., Microsoft office).

NOTE: I am a senior recruiter within the industry across a number of job divisions for the pharmaceutical, biotech and CRO sectors. For a confidential and professional chat about your requirements/ career advice and the chance to register for free and receive weekly job updates, please call Alex on or email

If this role is not what you are looking for and you have experience in or are looking to enter the pharmaceutical, pharmacy, biochemical or other scientific fields, please still contact us anyway because listed here on British Medical Jobs are only a selection of the many vacancies we have available.

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Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

  • Skills:

    support

Advance Resourcing Ltd