Media Service Specialist

Role details:

1. Being responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment used for conferences and events as posted on daily schedule.

2. Creating an inventory and a preventative maintenance program to service all audiovisual equipment. Promote a quality level of service to clients through efficient audiovisual setup.

3. Developing a good rapport with all faculty and staff using learning technologies, especially mediated classrooms by communicating implementations, modifications and enhancements.

4. Working with and training Work Study Students to be a part of the audiovisual/media services team.

5. Maintaining current documentation on the various functional responsibilities within the audiovisual/media services team and the AV/Web Services Department within approved funding levels and manage student work study and employee resources that include hours beyond normal operating hours.

6. Assisting with production of multimedia titles for CD-ROMs, websites and other online systems, software, interactive TV, and other platforms.

7. Will also be responsible for planning and overseeing delivery, setup, operation and retrieval of audiovisual equipment in response to daily scheduled requirements.

Installing and maintaining all assigned media equipment to conference rooms and classrooms in good working order.

8. Working with faculty and staff to ensure they are comfortable utilizing equipment, software, and manuals.

9. Troubleshooting technology issues as they arise for the campus mediated classrooms.

10. Keeping manager informed of all issues related to audiovisual equipment and mediated classrooms/other related technologies and assists other staff members in creating and modifying manuals and documentation related to audiovisual and mediated classrooms/other related technologies.

Required Skills/Knowledge/Experience:

1. Preventive maintenance and equipment replacement.

2. Maintaining statistics of equipment usage and location of equipment.

3. Support of all events requiring audio/visual and computing technology.

4. Familiarity with operation of LCD projectors, video players, sound systems, cameras, recording systems, and additional media equipment such as audio mixers and lighting boards.

5. Set up of controls production equipment, such as cameras, lights, microphones and microphone booms, and recording equipment, in classrooms and at locations outside on campus, to record events, meetings or classes.

Desired Skills/Knowledge/Experience:

1. Experience working in a complex networked computing environment.

2. Demonstrable familiarity of Windows and Mac OS, as well as Polycomm technologies.

3. Strong customer service skills via electronic, telephonic and in person delivery.

4. Experience working at all levels of stakeholders in the higher ed environment, from students to senior administrators.

5. Experience in an AV Production or Support environment.

6. Demonstrate familiarity with Apple and Microsoft technologies.

7. Experience with Echo 360, Elluminate and Media Site technologies.

8. Familiarity with data security practices.

9. A pleasant and collegial personality consistent with the mission of a service-oriented unit.

10. Zealous attention to customer needs; obsessive commitment to positive engagement and follow-through; a burning need to improve the quality of services; both the ability and the rabid determination and to deliver services.