Marketing - Customer Process Review Project

*Project Objectives: For all Airbus Group customers, develop a harmonised approach to measure Customer confidence levels.

*Survey Management:
*Define customer-s lists and Point of Contacts, assess overlap (if any) between product lines
*Harmonize Questionnaires as appropriate
*Define timelines, brief/train sales people/interviewers etc.

*Data Management:
*Ensure data consistency across Product Line and countries.
*Feed into process and tools MC.CR (=SE.KA), CRM systems (MySales being work in progress)

*Coordinate information flow with countries and Product Lines to optimize for each entity

*Prepare reporting for action plan definition with quality

*Feed communication back to customers, as appropriate

VORAUSSETZUNGEN:

*Studies of Economics and strong focus on Customer and related topics
*Expertise in Defence products
*Knowledge of international defence and product markets
*Knowledge of global customers
*Fluency in Spanish and German, English also mandatory
*Business travel on regular basis
*Team player, customer focus, open-minded, high flexibility, stress resistent