Manager Residential Customer Care Center

SUMMARY

- The Manager of the Residential Customer Care Center develops the strategies and manages the work for the Residential Customer Care Centers with the objective of completely satisfying our residential customers through the effective handling of incoming calls, outgoing calls, email and other customer contact channels.
- The primary activities of the residential centers are providing customer service support for our residential customers who use our gas product/service.

SKILLS:

QUALIFICATIONS

- Bachelor's Degree is a must
- 5+ years - Leading in Service/Sales Management and/or marketing environment
- 5+ years - Leadership and people development (ie performance management)
- 5+ years - Training in customer programs and desktop application
- 5+ years - Training in telephone systems, workforce management and project management PREFERRED
- Leadership skills/role
- Experience managing large call centers
- Analytical skills - strategy for managing the workforce
- Call center experience would be great