Dieses Jobangebot ist archiviert und steht nicht mehr zur Verfügung.
Vakante Jobangebote finden Sie unter Projekte.

Major Incident Manager-SC Cleared

Eingestellt von Solvings Ltd

Projektbeschreibung

The primary role will be as an active Major Incident Manager dealing with high priority incidents impacting the Rolls Royce business.  The role requires on site presence in the Rolls Royce office in Warwick.  The team currently operates in two shifts 08.00 hrs till 16.00 hrs and 10.00 hrs till 18.00 hrs with an on call rota covering evening and weekends.  There is also a requirement to obtain MOD security clearance as Rolls Royce do have a number of secure sites an services throughout the UK.

The duties of the MIM are:

- Take ownership for an incident (P1 or P2) and act as the primary level of escalation.
- Ensure that the correct CI has been assigned to the incident.
- Provide a prompt recovery of the business within the SLA.
- Assure that the focus on the incident resolution is not taken away by other activities.
- Where necessary escalate to the Operational Lead/Global MIM Lead when Eco-System partners are not engaging within required timescales or where you believe the level of knowledge is lacking and therefore more senior resources are required.
- Send incident notifications to the customer and interested parties.
- Setting up and leading conference call or bridge communication between all involved parties
- Keep tracking and records of the time lines
- Act as an interface towards technicians, customer and other groups within the organization.
- Production of Major Incident Reports for all P1 incidents
- Complete the Problem Management Handover document for managed incidents.
- Assist Global MIM Team Lead and Operational Lead with process improvements, data analysis and changes in working practices.
- Aid the resolution of any Risks & Issues that have been raised and logged by the MIM community.
- Contribute to the knowledge documentation and encourage other team members to do the same.

candidates MUST HAVE CURRENT SC clearance

Projektdetails

  • Vertragsart:

    Contract

  • Berufserfahrung:

    Keine Angabe

Geforderte Qualifikationen

  • Kategorie:

    Sonstiges

Solvings Ltd