Major Incident Manager - Contract - Netherlands

MAJOR INCIDENT MANAGER

LOCATION:

ZWAAGDIJK

WHAT WE'RE LOOKING FOR:

- Proven track record as a Major Incident Manager in an E-commerce/Retail environment.
- Excellent communications skills both verbally and written, must be able to articulate business impacts and technical impacts at a senior level
- Ability to drive (command & control) technical teams and vendors during Critical/Major Incidents
- Able to communicate and translate business impacts, status, action plans, timelines etc. during CIM/MIM both at a technical and business level to leadership/stakeholders.
- Can form a holistic view of the Technology landscape, understanding the full impact of any major changes or incidents occurring during the shift.
- Working knowledge of IT service management (Incident, Problem, Change and Knowledge Management)
- Previous experience with developing and driving Real Time monitoring solutions that provide visibility into site health/store health and key performance indicators
- Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS
- Ability to work across multi-functional teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization
- Able to implement Real Time monitoring for complex business processes delivered by technology.
- Prior experience with agile methodologies, performance engineering and automation tools
- Willing to work weekends and public holidays.
- Minimum ITIL foundation with either a Bachelor's Degree in Computer Science, Engineering, IT, or a related field/equivariant work experience. A MBA is a plus.